At a Glance
- Tasks: Handle inbound calls, providing friendly support for pet insurance queries.
- Company: Join Pinnacle Pet UK, a top pet insurer with big ambitions.
- Benefits: £25,030 salary, 24 holiday days, private medical insurance, and charity leave.
- Other info: Enjoy a hybrid work environment with excellent career growth opportunities.
- Why this job: Make a difference in pet owners' lives while working from home or in the office.
- Qualifications: Previous phone customer service experience and strong communication skills required.
The predicted salary is between 25030 - 25030 € per year.
Package: £25,030 pa salary with excellent benefits including 24 holiday days (plus your birthday), 2 days off for charity work, Group life assurance and private medical insurance.
Location: We offer the opportunity to work completely from home within the UK, be office based in Borehamwood, or split your time between home and office.
Full Time: 37.5 hours per week, Monday - Friday between the hours of 8am - 6pm on a weekly rotating shift pattern. Some weekend work will be required on a rota basis.
Start Date: March 16th, must be available for the full 4 Weeks remote training from the start date.
What we look for in you as a Phone Customer Service Agent:
- Previous experience providing customer service via phone is essential.
- Experience working within a targeted environment would be an advantage.
- Empathy and professionalism are required as you’ll be supporting our customers when their pet is injured or unwell.
- A high level of resilience and patience is necessary.
- You’ll need to be organised and motivated, with good attention to detail.
- Able to easily work from home with a quiet space and good internet connection.
What you’ll get up to as a Phone Customer Service Agent:
- Taking a high volume of inbound calls from our existing customers providing patient friendly first line assistance with routine enquiries including how to make a claim, policy cover, changes to customer details and payment queries.
- Working within a busy, and at times challenging role, patience and consistency will be key.
- Upskilling to support other operational areas with various customer queries.
- Taking part in an in-depth induction and training programme to ensure you’re a technical expert when it comes to answering customer queries.
What we are all about!
Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in the UK. We are part of the Pinnacle Pet Group (PPG) - a pan European fully integrated pet insurance and health services platform which was set up as a joint venture between JAB Holding Company and BNP Paribas Cardif. PPG’s ambition is to create the leading pet insurance and health services platform globally.
Over the last two years, through the success of our partnership strategy, which includes Sainsbury’s Bank, PDSA and Post Office, we’ve doubled the size of our business. We have ambitious growth plans through UK and European partnerships, and own brand and a clear vision for the development of our customer and partner proposition.
Not only do we have big ambitions for innovation, customer experience and growth, we also pride ourselves on being a great place to work. We know not everyone works best confined to the four walls of the office, which is why we embrace hybrid working. Our teams come together to collaborate in the office when needed, but we also have the space and the freedom to work from home. We believe people should have the best of both worlds to foster creativity, social connections, shared learning autonomy and productivity. It helps support a good work-life balance, and it’s the way we want to be.
We are an equal opportunities employer, committed to eliminating discrimination in the workplace and to promoting equal opportunities for all staff. We offer accessibility help with application forms which is available via the jobs page of our website.
As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.
Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Phone Customer Service Agent employer: Pinnacle Pet UK
Pinnacle Pet UK is an exceptional employer, offering a supportive and flexible work environment that prioritises employee well-being and growth. With the option to work from home or in the office, our hybrid model fosters creativity and collaboration while ensuring a healthy work-life balance. We provide comprehensive training, generous benefits including 24 holiday days plus your birthday, and opportunities for career advancement within a rapidly growing company dedicated to innovation in pet insurance and healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Phone Customer Service Agent
✨Tip Number 1
Get to know the company! Research Pinnacle Pet UK and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky calls during the job.
✨Tip Number 3
Show off your empathy! Since you'll be dealing with pet owners who might be stressed, share examples from your past experiences where you provided compassionate support. It’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can find all the details about the role and benefits right there!
We think you need these skills to ace Phone Customer Service Agent
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service, especially over the phone. We want to see how you've handled challenging situations and provided excellent support to customers.
Be Empathetic and Professional:Since you'll be dealing with customers who may be worried about their pets, it's crucial to convey your empathy and professionalism in your application. Share examples of how you've shown patience and understanding in past roles.
Tailor Your Application:Take a moment to tailor your CV and cover letter to match the job description. Use keywords from the listing to show that you understand what we're looking for in a Phone Customer Service Agent.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it’s super easy to do!
How to prepare for a job interview at Pinnacle Pet UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Phone Customer Service Agent. Familiarise yourself with common customer queries related to pet insurance and think about how you would handle them. This will show your potential employer that you're proactive and ready to jump in.
✨Show Empathy
Since you'll be dealing with customers who may be stressed about their pets, it's crucial to demonstrate empathy during the interview. Share examples from your past experiences where you've successfully handled difficult situations with patience and understanding.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview. Practice responding to typical customer calls, focusing on clarity, professionalism, and a friendly tone. This will help you feel more confident and showcase your communication skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
