At a Glance
- Tasks: Handle pet claims, assist customers, and process invoices with attention to detail.
- Company: Join Pinnacle Pet UK, a diverse and inclusive employer.
- Benefits: £26,522 salary, 24 holiday days, birthday off, and charity volunteering days.
- Other info: Flexible work options and opportunities for professional growth.
- Why this job: Make a difference for pet parents while working from home or in the office.
- Qualifications: Experience in veterinary practice and strong customer service skills required.
The predicted salary is between 26522 - 37200 € per year.
Package: £26,522 pa with excellent benefits including 24 holiday days (plus your birthday), 2 days off for charity work, group life assurance and healthcare cash plan.
Location: We offer the opportunity to work completely from home within the UK, be office based in Borehamwood, or split your time between home and office.
Full Time: 37.5 hours per week, Monday - Friday between the hours of 8.30am - 5.00pm, with one late shift per week 9.30am - 6.00pm.
Start Date: March 23rd 2026, must be available for the full 4 weeks remote training from the start date.
Responsibilities:
- Processing new and continuing claims
- Checking invoices and medical records
- Providing frontline assistance for customers in all key claims-related activity and across a range of communication channels
- Working at pace to ensure we’re responding to customers within a reasonable time frame
Qualifications:
- Experience working within a veterinary practice
- Strong customer service experience
- The ability to work to targets, deadlines and prioritise own workload
- Excellent attention to detail
What You Can Expect From Us:
- 24 days holiday, increasing with length of service, your birthday off plus the option to buy extra days holiday as part of our flexible benefits offering.
- 2 days paid charity volunteering
- Pension scheme 5% Employer 3% Employee contributions
- Life Insurance
- Dedicated learning department to support your induction with us.
- Opportunity to learn from experienced professionals and gain valuable experience.
- Option to join your team and company social events.
The current team at Pinnacle Pet UK truly represents the broad diversity of our pet parents and we are proud to be an equal opportunities employer. We welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest of confidence.
As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.
Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Pet Claims Handler employer: Pinnacle Pet UK
Pinnacle Pet UK is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary of £26,522 pa alongside generous benefits such as 24 holiday days plus your birthday off, and the flexibility to work from home or in the office. Our inclusive work culture fosters diversity and collaboration, while our dedicated learning department ensures you receive the support needed to thrive in your role as a Pet Claims Handler, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Pet Claims Handler
✨Tip Number 1
Get your research on! Dive into the company culture and values at Pinnacle Pet UK. Knowing what they stand for will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and claims handling. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing that job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Pet Claims Handler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Pet Claims Handler role. Highlight your experience in veterinary practices and customer service, as these are key for us. Use specific examples that showcase your attention to detail and ability to work under pressure.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about working with pets and how your skills align with our needs. Keep it friendly and professional, and don’t forget to mention why you want to join our team at Pinnacle Pet UK.
Showcase Your Communication Skills:As a Pet Claims Handler, communication is key. In your application, demonstrate your ability to communicate effectively across different channels. Whether it’s through your CV or cover letter, let us see your personality and how you connect with others.
Apply Early!:Don’t wait until the last minute to submit your application. We encourage you to apply early to avoid disappointment, as we’ll be reviewing applications on a rolling basis. Head over to our website and get your application in – we can’t wait to hear from you!
How to prepare for a job interview at Pinnacle Pet UK
✨Know Your Stuff
Make sure you brush up on your knowledge of pet claims and the veterinary industry. Familiarise yourself with common claims processes and terminology, as this will show your interviewer that you're serious about the role and understand the field.
✨Show Off Your Customer Service Skills
Since this role involves frontline assistance for customers, be ready to share specific examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a client.
✨Demonstrate Attention to Detail
As a Pet Claims Handler, you'll need to process claims accurately. Prepare to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to double-check your work and avoid mistakes.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Practice responding to hypothetical situations related to claims processing or customer interactions. This will help you think on your feet and demonstrate your problem-solving skills.
