People Shared Services Manager - Pinnacle Pet Group

People Shared Services Manager – Pinnacle Pet Group

We are seeking a People Shared Services Manager to join our People Team. This role is remote (UK based) with occasional travel to London.

Package: Salary up to £52,000 per annum (dependent on experience), 24 days holiday plus birthday day, life assurance, private medical insurance, and a range of employee benefits.

Reporting into the Head of People Operations, you will oversee day‑to‑day delivery of all HR operations and payroll services, including the management of joiners, leavers, contracts, employee data, HR documentation and the governance of outsourced payroll delivery. You will drive automation, standardisation and data accuracy while managing remote teams and outsourced providers.

We are looking for a resilient leader with expertise in HR administration, UK payroll, and systems such as Sage, Kronos and Workday. You will deliver transformation within a Shared Service context and influence cross‑functional stakeholders.

What we look for in you as a People Shared Services Manager

• Extensive HR operations and UK payroll experience, ideally in shared service or multi‑site settings.
• Proven track record in leading end‑to‑end HR operations, ideally in shared service or multi‑site settings.
• Strong UK payroll knowledge, including PAYE, NI, statutory pay, pensions and HMRC compliance.
• Experience managing outsourced payroll providers, including governance, reconciliations and performance monitoring.
• Commercially aware, with experience delivering payroll insights to senior leaders.
• Hands‑on experience with Sage, Kronos and Workday systems.
• Proven leadership of remote teams with a focus on performance and engagement.
• Solid understanding of employment law, GDPR and data governance.
• Expertise in process improvement, automation and service optimisation.
• Detail‑oriented with strong analytical and problem‑solving skills.
• Effective communicator with strong stakeholder management across functions.
• Fluent in English; other European languages a plus.
• Leadership of remote teams and vendor management.
• Passion for process improvement and technology enablement.

About Pinnacle Pet UK

Pinnacle Pet UK is a Top 5 UK pet insurer with an ambition to be the leading pet health and insurance partner in the UK. We are part of the Pinnacle Pet Group, a pan‑European fully integrated pet insurance and health services platform created as a joint venture between JAB Holding Company and BNP Paribas Cardif. Our growth is driven by strategic partnerships with Sainsbury’s Bank, PDSA and Post Office, and we are expanding through UK and European collaborations.

We pride ourselves on being a great place to work and embrace hybrid working. Our teams collaborate in the office when needed but also have the freedom to work from home to support a healthy work‑life balance.

Equality, Diversity & Accessibility

We are an equal opportunities employer, committed to eliminating discrimination in the workplace and promoting equal opportunities for all staff.

We offer accessibility help with application forms available via the jobs page of our website.

As an FCA regulated business, we require successful applicants to clear our pre‑employment screening process, including a credit check and reference checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK.