At a Glance
- Tasks: Drive commercial growth by managing key partnerships and optimising performance.
- Company: Join a leading pet insurance company passionate about pet care and customer satisfaction.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional development.
- Other info: Be part of a diverse team committed to sustainability and inclusivity.
- Why this job: Make a real impact in the pet care industry while working with innovative partners.
- Qualifications: Experience in commercial roles, strong analytical skills, and excellent stakeholder management.
The predicted salary is between 50000 - 60000 £ per year.
Location
Hybrid - some office presence required in our London Paddington & Borehamwood offices
Salary
Competitive, depending on experience
About Us
As Doubtless Pet Care continues to grow, we are seeking a Senior Commercial Partnerships Manager to join our team.
At Doubtless Pet Insurance we believe in working hard, having fun and striving for the absolute best.
The Role
The Senior Commercial Partnerships Manager is responsible for managing and developing key strategic partners and aggregators, helping to drive commercial growth, positive customer outcomes, and long-term business value.
The role oversees day-to-day relationships with key partners, ensuring commercial performance is monitored, managed, and delivered.
Acting as the main commercial contact between Pinnacle Pet UK, its partners, aggregators, and internal teams, you will lead trading activity, identify growth opportunities, support commercial negotiations, and maintain effective governance through performance reviews, forecasting, planning, and regular partnership meetings.
To succeed in this role, you'll bring strong commercial awareness, analytical skills, and stakeholder management experience, with a focus on delivering mutually beneficial outcomes that support the businesses' strategic objectives, regulatory responsibilities, and commitment to customers.
- What you`ll get up to as our Senior Commercial Partnerships Manager
- Accountable for driving partner P&L performance and growth across key commercial measures
- Work closely with Pricing and Underwriting to analyse data and performance, identify trends, inform decision-making and provide clear, evidence-based recommendations.
- Manage partner relationships to ensure distribution activities within each partner’s control are delivered in line with agreed budgets, targets and performance expectations
- Proactively monitor performance against agreed plans, identifying variances and recommending targeted actions to improve partner performance, profitability and customer outcomes.
- Build, strengthen and maintain long-term relationships with partners and aggregators, supporting the delivery of a consistently high-quality service and agree performance
- Collaborate with aggregators and internal business functions to maximise commercial opportunities, ensure timely delivery and manage activity within agreed cost-per-sale parameters
- Own and optimise the online aggregator journey, ensuring updates, monitoring and performance improvements are delivered effectively
- Identify and develop additional sales, revenue, product, marketing and channel opportunities, contributing to the strategic roadmap and long-term partner growth.
- Ensure appropriate management information is produced, reviewed, analysed and monitored to evidence fair treatment of customers and delivery of good customer outcomes.
- Support contract negotiations and commercial discussions with existing and prospective partners.
- Assist with tenders, new partner onboarding, product and proposition development, and product reviews.
- Develop and maintain a clear partner growth and customer agenda, supporting mutual commercial benefit, improved customer outcomes and long-term value creation
- Own the partner trading rhythm, including regular performance reviews, trading updates, action plans and escalation where performance is off track.
- Lead Joint Management Committee and Joint Strategy Committee meetings, ensuring effective governance, clear actions and accountability for deliver
- Lead annual planning and forecasting for partner performance, working with Finance, Pricing, Underwriting and Marketing.
- Manage and escalate risks and issues appropriately, ensuring timely resolution and clear communication.
- Track service incidents, ensure appropriate escalation and support actions to prevent recurrence.
- Monitor and forecast changes in demand, aligning partner activity to the PPG and Pinnacle Pet UK strategy.
- Lead, coordinate or support the delivery of initiatives, projects, communications and reporting activity, whether regular or ad hoc, internal or external
- Work closely with Compliance to understand emerging industry and regulatory trends, making well-considered recommendations where action is required.
- Act to deliver good outcomes for retail customers by supporting high standards of customer care and enabling consumers to make effective decisions in their own interests.
- What we look for in you
- Experience in a commercial, sales, marketing support, partner-focused environment within financial services or insurance.
- Ability to work with a high level of independence, judgement and professionalism.
- Commitment to excellence, strong ownership and a results-driven approach.
- Goal-oriented, with a strong sales, marketing and customer focus.
- Collaborative, creative and innovative, with the confidence to generate ideas and constructively challenge others.
- Strong organisational and planning skills.
- Experience working with senior stakeholders and senior management.
- Excellent attention to detail, analytical, producing clear accurate and high-quality outputs.
- Ability to maintain high standards under pressure and consistently meet or exceed deadlines.
- Tenacious approach with effective problem-solving skills.
- Ability to build and maintain strong, effective working relationships and work successfully as part of a team.
- Strong verbal and written communication skills.
- Ability to interpret data and make sound business decisions and recommendations.
- Understanding of Pet insurance products, distribution channels and market sectors.
- Appreciation of project management principles and delivery disciplines.
- Knowledge and experience of the pet insurance market.
What we are all about!
We are Doubtless Pet Care – a pet insurance and health services organisation operating in several markets across Europe including the UK, France, Netherlands, Belgium and Germany as well as North America (USA and Canada).
We are one of the largest pet insurance and services organisations globally, with over 4,500 colleagues supporting over 6 million pets across the globe.
Our passion for pets powers our purpose to help pet parents get better access to better care, so they can focus on the joy that happy healthy pets bring to their lives.
We're guided by our values of Performance, Exploration, Togetherness and Sustainability and as pet owners, many of us at Doubtless feel a personal connection with our mission.
We know that harnessing our differences makes us stronger and helps us to deliver better outcomes for our customers and each other.
That’s why we are committed to ensuring that everyone is treated fairly and without discrimination, and we are passionate about creating an inclusive environment where everyone feels they belong.
Senior Commercial Partnerships Manager in London employer: Pinnacle Pet UK
At Pinnacle Pet UK, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to take ownership of their roles. As a Product Manager in the pet insurance sector, you will have the unique opportunity to manage a live product that directly impacts thousands of pet owners, all while enjoying the flexibility of remote work and occasional travel to our vibrant Paddington or Borehamwood offices. We are committed to your professional growth, offering a supportive environment where your insights can shape our offerings and drive meaningful change in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Commercial Partnerships Manager in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
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We think you need these skills to ace Senior Commercial Partnerships Manager in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Pinnacle Pet UK.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Pinnacle Pet UK's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Pinnacle Pet UK
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Pinnacle Pet UK.
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✨Show Your Passion for Finance
Since this is a full-time position, employers at Pinnacle Pet UK will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Pinnacle Pet UK employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
