At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive operational excellence.
- Company: Join Pinnacle Pet UK, a passionate pet care company focused on customer experience.
- Benefits: Starting salary of £34,000, 24 holiday days, and flexible benefits including healthcare.
- Other info: Remote work with opportunities for charity volunteering and team social events.
- Why this job: Make a real impact by developing high-performing teams in a fast-paced environment.
- Qualifications: Experience in leading teams in claims or customer service with strong communication skills.
The predicted salary is between 34000 - 34000 £ per year.
At Pinnacle Pet UK, we're passionate about delivering exceptional customer experiences when our customers need us most. We're looking for an experienced and motivated Claims Team Leader to join our Claims team and help drive operational excellence, colleague development, and outstanding customer outcomes. This is an exciting opportunity for a people-focused leader who thrives in a fast-paced environment, enjoys developing high-performing teams, and is passionate about delivering great service while continuously improving processes and performance.
Package
- Salary starting from £34,000 pa with excellent benefits including 24 holiday days (plus your birthday)
- 2 days off for charity work
- Group life assurance and health care cash plan
Location
- Remote
- Full Time
- 37.5 hours per week, Monday - Friday between the hours of 8am - 6pm on a weekly rotating shift pattern
- Some weekend work will be required on a rota basis
Start Date
September 21st 2026, you must be available for the full 4 Weeks remote training from the start date.
What You’ll Bring As a Claims Team Leader
- Previous experience leading or supervising teams within a claims, insurance, or regulated customer service environment
- Strong people management and performance coaching skills
- Excellent communication skills, both written and verbal
- Experience managing workloads, priorities, and service delivery targets
- A customer-first mindset with the confidence to handle complex customer situations
- Strong problem-solving and decision-making abilities
- The ability to analyse performance data and drive improvements
- A proactive, positive, and flexible approach to leadership
- A passion for developing people and creating engaged, high-performing teams
About The Role
As a Claims Team Leader, you'll be responsible for the day-to-day leadership of a team of Claims Handlers and Senior Claims Handlers, ensuring service standards, quality measures, and performance targets are consistently achieved. You’ll play a key role in coaching and developing colleagues, managing team performance, improving operational efficiency, and supporting customers through complex and escalated claims situations. Working closely with the Claims Operations Manager and wider business teams, you'll help create a positive, customer-centric culture where people can thrive and deliver their best work.
What you can expect from us as a Claims Team Leader
- 24 Days holiday, increasing with length of service, your birthday off plus the option to buy extra days holiday as part of our flexible benefits offering
- 2 days paid charity volunteering
- Pension scheme 5% Employer 3% Employee contributions
- Life Assurance
- Healthcare cash plan
- Private Healthcare
- Option to join your team and company social events
About Us
At Pinnacle Pet UK, we believe that happy, healthy pets make for happy, healthy people. Our goal is to strengthen the bond between pets and their owners through innovative products and services supported by colleagues who embody our values of performance, exploration, togetherness, and sustainability. We are part of Doubtless Pet Care, one of the largest pet insurance and services organisations globally, with over 4,500 colleagues supporting over 6 million pets across the globe. Our passion for pets powers our purpose to help pet parents get better access to better care, so they can focus on the joy that happy healthy pets bring to their lives.
Our people
The current team at Pinnacle Pet UK truly represents the broad diversity of our pet parents and we are proud to be an equal opportunities employer. We welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest of confidence.
Our process
As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check, Fit and Proper check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances. Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Claims Team Leader in London employer: Pinnacle Pet UK
At Pinnacle Pet UK, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to take ownership of their roles. As a Product Manager in the pet insurance sector, you will have the unique opportunity to manage a live product that directly impacts thousands of pet owners, all while enjoying the flexibility of remote work and occasional travel to our vibrant Paddington or Borehamwood offices. We are committed to your professional growth, offering a supportive environment where your insights can shape our offerings and drive meaningful change in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Team Leader in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Pinnacle Pet UK). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Pinnacle Pet UK. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Team Leader in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Pinnacle Pet UK.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Pinnacle Pet UK. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Pinnacle Pet UK
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Pinnacle Pet UK to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Pinnacle Pet UK, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Pinnacle Pet UK's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
