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- Tasks: Assist customers with pet insurance queries via phone, email, and live chat.
- Company: Join Pinnacle Pet UK, a leading pet insurer with ambitious growth plans.
- Benefits: Enjoy remote work options, competitive salary, and excellent benefits like private medical insurance.
- Why this job: Be part of a supportive team that values work-life balance and creativity.
- Qualifications: Previous customer service experience is essential; empathy and resilience are key.
- Other info: Flexible working arrangements available; apply early as interviews are ongoing.
The predicted salary is between 15300 - 20400 £ per year.
Package: £18,355 pa salary with excellent benefits including Group life assurance and private medical insurance.
Location: We offer the opportunity to work completely from home within the UK, be office based in Borehamwood, or split your time between home and office.
Full Time: 27.5 hours per week, Monday - Friday 11am - 5pm. Some weekend work will be required on a rota basis.
Start Date: August 4th.
What we look for in you as a Customer Service Agent:
- Previous experience providing customer service via phone is essential.
- Experience working within a targeted environment would be an advantage.
- Empathy and professionalism are required as you’ll be supporting our customers when their pet is injured or unwell.
- A high level of resilience and patience is necessary.
- You’ll need to be organised and motivated, with good attention to detail.
- Able to easily work from home with a quiet space and good internet connection.
What you’ll get up to as a Customer Service Agent:
- Taking inbound calls from our existing customers providing patient friendly first line assistance with routine enquiries including how to make a claim, policy cover, changes to customer details and payment queries.
- Working within a busy, and at times challenging role, patience and consistency will be key.
- Upskilling to support other operational areas with various customer queries via telephone, live chat and email.
- Taking part in an in-depth induction and training programme to ensure you’re a technical expert when it comes to answering customer queries.
What we are all about!
Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in the UK. We are part of the Pinnacle Pet Group (PPG) - a pan European fully integrated pet insurance and health services platform.
We have ambitious growth plans through UK and European partnerships, and own brand and a clear vision for the development of our customer and partner proposition.
We pride ourselves on being a great place to work. We embrace hybrid working, allowing our teams to collaborate in the office when needed, while also having the freedom to work from home.
We are an equal opportunities employer, committed to eliminating discrimination in the workplace and promoting equal opportunities for all staff.
As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check and references checks.
Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Customer Service Agent employer: Pinnacle Pet UK
Contact Detail:
Pinnacle Pet UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the pet insurance industry. Understanding common terms and processes will help you engage more confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice active listening skills. As a Customer Service Agent, you'll need to understand customer concerns quickly and accurately. Role-playing scenarios with friends or family can help you refine this skill.
✨Tip Number 3
Prepare for situational questions that assess your empathy and resilience. Think of examples from your past experiences where you've successfully handled difficult customer interactions.
✨Tip Number 4
Ensure your home working environment is set up for success. A quiet space with a reliable internet connection will not only help you perform well but also show your commitment to the role during the interview process.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially any roles where you've worked with pets or in a similar environment. Use keywords from the job description to demonstrate that you meet their requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your empathy towards pet owners. Share specific examples of how you've handled challenging situations in previous roles to showcase your resilience and patience.
Highlight Relevant Skills: Emphasise skills that are crucial for this role, such as communication, organisation, and attention to detail. Mention any experience working under KPIs and how you successfully met targets in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Customer Service Agent.
How to prepare for a job interview at Pinnacle Pet UK
✨Show Empathy and Professionalism
As a Customer Service Agent, you'll often be dealing with customers in distress. Make sure to convey your ability to empathise with their situations during the interview. Share examples from your past experiences where you handled sensitive customer interactions with care.
✨Demonstrate Your Organisational Skills
This role requires good organisation and attention to detail. Prepare to discuss how you manage your time and tasks effectively, especially in a busy environment. You might want to mention any tools or methods you use to stay organised.
✨Familiarise Yourself with KPIs
Since the job involves working towards Key Performance Indicators (KPIs), it’s beneficial to understand what these are and how they impact your role. Be ready to discuss how you've met or exceeded targets in previous positions.
✨Prepare for Common Customer Queries
Anticipate the types of questions you might receive from customers regarding pet insurance. Brush up on common queries about claims, policy details, and payment issues so you can demonstrate your knowledge and readiness to assist.
