At a Glance
- Tasks: Deliver amazing customer experiences for pet parents through calls, emails, and live chat.
- Company: Join Pinnacle Pet UK, a leader in pet insurance and health services.
- Benefits: Enjoy £25,700 salary, 24 holiday days, and flexible benefits including charity work days.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a real difference in the lives of pets and their owners while working remotely.
- Qualifications: Experience in customer service with strong communication and empathy skills.
The predicted salary is between 25700 - 25700 £ per year.
Are you passionate about delivering amazing customer experiences and making a difference in the lives of pets and their people? At Pet Protect, part of the Pinnacle Pet UK Group, we’re looking for a dedicated and empathetic Customer Service Advisor to join our growing team. This is more than a contact centre job; it’s an opportunity to be the trusted voice for pet parents navigating important decisions about their pet’s care and protection.
Package: £25,700 pa with excellent benefits including 24 holiday days (plus your birthday), 2 days off for charity work, Group life assurance and health care cash plan.
Location: Remote
Full Time: 37.5 hours per week, Monday – Friday 9.00am – 5.30pm, some weekend cover on a rota basis
Fixed Term Contract: 6 Months
Here’s what you’ll be getting up to:
- Responding to pet insurance enquiries via inbound calls, email, and live chat
- Delivering outstanding customer care, including renewal retention and policy updates
- Handling general enquiries, complaints, and policy information with professionalism and empathy
- Meeting performance targets while maintaining high quality service standards
- Recording customer data accurately and in line with GDPR and internal policies
What you’ll bring:
- Experience in a Contact Centre role (calls, email, live chat)
- Strong communication skills – both written and verbal
- Excellent attention to detail and ability to manage time under pressure
- Resilient, calm, empathetic, and solution-focused – especially in emotional or complex scenarios
What you can expect from us:
- 24 Days holiday, increasing with length of service, your birthday off plus the option to buy extra days holiday as part of our flexible benefits offering.
- 2 days paid charity volunteering
- Pension scheme 5% Employer 3% Employee contributions
- Life Assurance
- Healthcare cash plan
- Option to join your team and company social events.
About us
At Pinnacle Pet UK, we believe that happy, healthy pets make for happy, healthy people. Our goal is to strengthen the bond between pets and their owners through innovative products and services supported by colleagues who embody our values of performance, exploration, togetherness, and sustainability.
We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and pet health services provider. On a mission to help pets live happy, healthy lives with their pet parents, PPG are committed to supporting the diverse needs of their customers and colleagues with a clear ambition to become the world leader in pet insurance and healthcare services.
Our people
The current team at Pinnacle Pet UK truly represents the broad diversity of our pet parents and we are proud to be an equal opportunities employer. We welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest of confidence.
Our process
As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances. Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Customer Service Agent - 6 Month FTC employer: Pinnacle Pet UK
At Pinnacle Pet UK, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. Our Borehamwood office provides a vibrant environment where employees can thrive, with generous benefits such as 24 holiday days plus your birthday off, opportunities for professional growth, and a commitment to community through paid charity volunteering. Join us to be part of a team that not only cares for pets but also invests in the well-being and development of its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - 6 Month FTC
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Pinnacle Pet UK.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Pinnacle Pet UK. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Agent - 6 Month FTC
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Pinnacle Pet UK.
How to prepare for a job interview at Pinnacle Pet UK
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Pinnacle Pet UK's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Pinnacle Pet UK offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
