At a Glance
- Tasks: Deliver amazing customer experiences for pet parents through calls, emails, and live chat.
- Company: Join Pinnacle Pet UK, a leader in pet insurance and health services.
- Benefits: Enjoy £25,700 salary, 24 holiday days, and flexible benefits including charity volunteering.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a real difference in the lives of pets and their owners while working remotely.
- Qualifications: Experience in customer service with strong communication and empathy skills.
The predicted salary is between 25700 - 25700 £ per year.
Are you passionate about delivering amazing customer experiences and making a difference in the lives of pets and their people? At Pet Protect, part of the Pinnacle Pet UK Group, we’re looking for a dedicated and empathetic Customer Service Advisor to join our growing team. This is more than a contact centre job; it’s an opportunity to be the trusted voice for pet parents navigating important decisions about their pet’s care and protection.
Package: £25,700 pa with excellent benefits including 24 holiday days (plus your birthday), 2 days off for charity work, Group life assurance and health care cash plan.
Location: Remote
Full Time: 37.5 hours per week, Monday – Friday 9.00am – 5.30pm, some weekend cover on a rota basis
Fixed Term Contract: 6 Months
Here’s what you’ll be getting up to:
- Responding to pet insurance enquiries via inbound calls, email, and live chat
- Delivering outstanding customer care, including renewal retention and policy updates
- Handling general enquiries, complaints, and policy information with professionalism and empathy
- Meeting performance targets while maintaining high quality service standards
- Recording customer data accurately and in line with GDPR and internal policies
What you’ll bring:
- Experience in a Contact Centre role (calls, email, live chat)
- Strong communication skills – both written and verbal
- Excellent attention to detail and ability to manage time under pressure
- Resilient, calm, empathetic, and solution-focused – especially in emotional or complex scenarios
What you can expect from us:
- 24 Days holiday, increasing with length of service, your birthday off plus the option to buy extra days holiday as part of our flexible benefits offering.
- 2 days paid charity volunteering
- Pension scheme 5% Employer 3% Employee contributions
- Life Assurance
- Healthcare cash plan
- Option to join your team and company social events.
About us
At Pinnacle Pet UK, we believe that happy, healthy pets make for happy, healthy people. Our goal is to strengthen the bond between pets and their owners through innovative products and services supported by colleagues who embody our values of performance, exploration, togetherness, and sustainability.
We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and pet health services provider. On a mission to help pets live happy, healthy lives with their pet parents, PPG are committed to supporting the diverse needs of their customers and colleagues with a clear ambition to become the world leader in pet insurance and healthcare services.
Our people
The current team at Pinnacle Pet UK truly represents the broad diversity of our pet parents and we are proud to be an equal opportunities employer. We welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest of confidence.
Our process
As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances. Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Customer Service Advisor - Fixed Term Contract employer: Pinnacle Pet UK
At Pinnacle Pet UK, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to take ownership of their roles. As a Product Manager in the pet insurance sector, you will have the unique opportunity to manage a live product that directly impacts thousands of pet owners, all while enjoying the flexibility of remote work and occasional travel to our vibrant Paddington or Borehamwood offices. We are committed to your professional growth, offering a supportive environment where your insights can shape our offerings and drive meaningful change in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Fixed Term Contract
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pinnacle Pet UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pinnacle Pet UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Fixed Term Contract
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pinnacle Pet UK:Your cover letter is your chance to shine! Tell us why you want to work at Pinnacle Pet UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pinnacle Pet UK!
How to prepare for a job interview at Pinnacle Pet UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
