At a Glance
- Tasks: Input data, manage customer enquiries, and ensure high standards of care.
- Company: Join a diverse team at Pinnacle Pet UK, an equal opportunities employer.
- Benefits: Enjoy 24 holiday days, your birthday off, and paid charity volunteering.
- Other info: Flexible working hours and opportunities for social events with the team.
- Why this job: Gain valuable experience while making a real difference in customer care.
- Qualifications: Administration experience and strong communication skills are a plus.
The predicted salary is between 25200 - 25200 £ per year.
Package £25,200 pa with excellent benefits including 24 holiday days (plus your birthday), 2 days off for charity work, Group life assurance and healthcare cash plan.
Location: Borehamwood Office. Full Time 37.5 hours per week, Monday - Friday between the hours of 8.30am - 5.00pm. Fixed Term Contract 12 Months.
Responsibilities:
- Inputting data from claim forms, payment details and other data onto our core systems ensuring all details are accurate.
- Managing email boxes relating to customer enquiries.
- Carry out any ad-hoc tasks.
- Making and answering phone calls from policy holders and vet practices.
- Applying the underwriting criteria to new applications for cover on a daily basis.
- Deliver good outcomes and a high standard of customer care whilst enabling consumers to make effective decisions in their interests.
Qualifications:
- Administration experience is advantageous.
- Excellent data entry skills.
- Strong telephony experience.
- Good attention to detail.
- The ability to communicate effectively written and verbal.
Benefits:
- 24 Days holiday, increasing with length of service, your birthday off plus the option to buy extra days holiday as part of our flexible benefits offering.
- 2 days paid charity volunteering.
- Pension scheme 5% Employer 3% Employee contributions.
- Life Insurance.
- Dedicated learning department to support your induction with us.
- Opportunity to learn from experienced professionals and gain valuable experience.
- Option to join your team and company social events.
The current team at Pinnacle Pet UK truly represents the broad diversity of our pet parents and we are proud to be an equal opportunities employer. We welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, religions, and sexual orientations.
Your application will be dealt with in the strictest of confidence. As an FCA regulated business, we require successful applicants to clear our pre‑employment screening process which includes a credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.
Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Administrator employer: Pinnacle Pet UK
Pinnacle Pet UK is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With a comprehensive benefits package including generous holiday allowances, charity volunteering days, and a dedicated learning department, employees are encouraged to grow and thrive in their roles. Located in Borehamwood, the company fosters a diverse and inclusive environment, making it a rewarding place for individuals seeking meaningful employment in the pet care industry.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pinnacle Pet UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pinnacle Pet UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pinnacle Pet UK:Your cover letter is your chance to shine! Tell us why you want to work at Pinnacle Pet UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pinnacle Pet UK!
How to prepare for a job interview at Pinnacle Pet UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
