Test Manager (FTC)

Our Mission

Happy, healthy pets, make for happy, healthy people.

We aim to strengthen the unique bond between pets and their parents through our innovative products and services, enabled by brilliant colleagues who embody our values of performance, exploration, togetherness, and sustainability.

Our Journey

In 2016 we set out to focus entirely on pet insurance with pets and families at the centre of our business strategy and in 2017 launched a new brand, EveryPaw. To offer our customers a choice of insurance options for their pets, we also focussed on finding the right partners to support our growth ambition and our first big partnerships with Sainsbury and Argos, went live in 2019. Many talented colleagues have joined us, and we now partner with a number of fantastic brands across the retail, charity and financial services sectors. We’ve developed new capabilities, new platforms and new services specifically for our partners to achieve the best customer experience. Over the last 6 years, the number of pet parents we support has grown five-fold to over half a million in 2023. Together we’ve built the leading Pet Partnership business in the UK and are proud to support and engage pet parents every day to ensure happy and healthy pets.

Our ambition

We’re delivering long-term success and growth through empowerment and strong collaboration focusing on our two own brands; EveryPaw and Pet Protect and building great relationships with our partners to provide market leading products, innovative new services, simplicity and a great customer experience. Our goal is to support over 1 million pet parents by the end of 2026.

Pinnacle Pet UK provides great opportunities for those who love pets, want to learn, be challenged and develop. As a team, we are focused on performance and great customer outcomes. We support each other to achieve our individual and collective goals and have a culture where everyone can be authentic, diverse and innovative and truly be the best version of themselves supporting what we do best – pets.

8-month contract, January 2025 start till August 2025, with an option for extension.

Pinnacle Pet UK (PPUK) is a UK based, fully integrated pet insurer and pet health services provider. We are part of a brand within one of Europe’s largest pet insurance and services organisations, with over 1,400 colleagues supporting over 2 million pets in 8 countries.

We are seeking a highly skilled and experienced Test Manager to lead and manage the testing function alongside a Senior Test Manager. This role is critical in ensuring that all products and solutions meet the highest quality standards and are delivered seamlessly to our customers. The ideal candidate will have a strong technical background, exceptional leadership skills, and the ability to manage multiple testing initiatives in a fast-paced environment.

Location: Remote or hybrid.

Key Responsibilities

• Collaborate closely with a Senior Test Manager to align on testing strategies, share insights, and ensure consistency across all testing activities and initiatives.
• Be responsible for managing the business delivery testing for different commercial projects.
• Develop and implement the project testing strategy, including test plans, test schedules, and resource allocation.
• Manage teams of test analysts, test leads and other testing professionals, fostering a culture of quality and continuous improvement.
• Serve as the primary point of contact for project testing-related activities.
• Define and oversee the creation of test cases, scripts, and scenarios based on functional and non-functional requirements.
• Ensure thorough coverage of testing, including functional, performance, regression, integration, UAT, and system testing.
• Collaborate with project managers, developers, and stakeholders to align testing activities with project timelines.
• Monitor and report on testing progress, issues, risks, and results to key stakeholders.
• Implement and enforce best practices, standards, and methodologies to ensure quality and consistency.
• Act as a liaison between development, operations, and business teams to facilitate effective testing and deployment.
• Own the testing process by verifying that quality gates and acceptance criteria are met within the quality assurance standards.
• Produce Test Exit reports and any additional documentation relevant to the quality gates.

Successful Candidates Will Have

• Proven experience as a Test Manager, QA Manager or Test Lead, successfully leading teams to a delivery release.
• Demonstrated experience in managing and delivering projects across all stages of the Software Development Life Cycle (SDLC).
• Strong analytical, problem-solving, and decision-making skills.
• Ability to lead by example, work independently, communicate, and liaise with different stakeholders to push the testing effort forward.
• Strong understanding of SDLC and testing methodologies (e.g., Waterfall, Agile).
• Proficiency in test management tools (e.g., Jira, Azure DevOps).
• Expertise in managing User Acceptance testing.

Essential

• Proven experience as a Test Manager, QA Manager or Test Lead, successfully leading teams to a delivery release.
• Demonstrated experience in managing and delivering projects across all stages of the Software Development Life Cycle (SDLC).
• Strong analytical, problem-solving, and decision-making skills.
• Ability to lead by example, work independently, communicate, and liaise with different stakeholders to push the testing effort forward.
• Strong understanding of SDLC and testing methodologies (e.g., Waterfall, Agile).
• Proficiency in test management tools (e.g., Jira, Azure DevOps).
• Expertise in managing User Acceptance testing.

Nice to Have

• Previous experience in financial services, insurance, or pet insurance.
• Experience with automation frameworks (e.g., Selenium, Cypress).
• Knowledge of CI/CD pipelines and DevOps practices.
• Experience with performance and load testing tools (e.g., JMeter, LoadRunner).
• Experience with Accessibility testing.
• ISTQB or other relevant certification.

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