At a Glance
- Tasks: Deliver top-notch customer service while selling and retaining insurance policies over the phone.
- Company: Join Pinnacle Pet Group, a leading UK pet insurer with a vibrant culture.
- Benefits: Earn £24,500 plus bonuses, enjoy 24 holiday days, and private medical insurance.
- Other info: Flexible hybrid work options available, with opportunities for charity work and career growth.
- Why this job: Make a real difference in pet owners' lives while growing your career in a supportive environment.
- Qualifications: Previous phone sales experience and a passion for excellent customer service are essential.
The predicted salary is between 22000 - 27000 € per year.
Hybrid work in Borehamwood WD | United Kingdom
Job Description:
Sales and Retention Phone Agent from the Company Pinnacle Pet Group, this latest job vacancy is located in the city Hybrid work in Borehamwood WD in the country United Kingdom. This job opening is open to job seekers with a GCSE education.
Job Responsibility:
Sales & Retention Phone Agent - working for Pinnacle Pet UK, part of the PPG Group
Package: £24,500 plus bonus, with excellent benefits including 24 holiday days, 2 days off for charity work, Group life assurance, and private medical insurance
Location: We offer the opportunity to work completely from home within the UK, be office-based in Borehamwood, or split your time between home and office.
Full Time: 37.5 hours per week, Monday - Friday between the hours of 8am - 6pm on a weekly rotating shift pattern. Some weekend work will be required on a rota basis.
What you\'ll get up to as a Sales & Retention Phone Agent
Delivering a first-class customer experience whilst maximising the value of every telephone interaction with all Pinnacle Pet Group client customers. Selling insurance products, supporting the online sales journey, and retaining customers that are wishing to cancel their existing policies on behalf of the client in a compliant manner. Promoting a positive image of Pinnacle Pet Group and its client companies whilst actively growing PPG and partners\' business.
What we look for in you as a Sales & Retention Phone Agent
- Previous experience working within a phone-based sales role is essential
- Experience working within a targeted environment would be an advantage
- Passionate about delivering top customer service
- Attention to detail is important as you\'ll need to get to know our different policies inside out
- Organised with the ability to work at pace
- Able to deliver good outcomes for retail customers whilst delivering a higher standard of customer care and enabling consumers to make effective decisions in their interests
About the Company:
Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in the UK. We are part of the Pinnacle Pet Group (PPG) - a pan European fully integrated pet insurance and health services platform.
We are an equal opportunities employer, committed to eliminating discrimination in the workplace and to promoting equal opportunities for all staff.
We offer accessibility help with application forms and require successful applicants to clear our pre-employment screening process, which includes a credit check and references checks.
Benefits:
- Casual dress
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
Sales and Retention Phone Agent in Borehamwood employer: Pinnacle Pet Group
Pinnacle Pet Group is an exceptional employer, offering a hybrid work environment in Borehamwood that promotes flexibility and work-life balance. With competitive salaries, generous benefits including 24 holiday days, private medical insurance, and opportunities for community engagement through charity work, we foster a supportive culture that prioritises employee growth and well-being. Join us to be part of a leading pet insurance provider where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Retention Phone Agent in Borehamwood
✨Tip Number 1
Get to know Pinnacle Pet Group inside out! Research their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role is all about delivering a top-notch customer experience over the phone, try role-playing with friends or family. Focus on being clear, friendly, and persuasive – it’ll make a world of difference!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process. Plus, it shows you’re proactive and keen to learn more about the company culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Sales and Retention Phone Agent in Borehamwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales and Retention Phone Agent role. Highlight any previous phone-based sales experience and customer service skills that match what we're looking for. This shows us you’re serious about the position!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering top-notch customer service and how you can contribute to Pinnacle Pet Group. Keep it engaging and relevant to the job description.
Show Off Your Organisational Skills:In your application, mention any experiences where you’ve had to stay organised and work at pace. We love candidates who can juggle tasks effectively while maintaining attention to detail, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Pinnacle Pet Group
✨Know Your Stuff
Make sure you’re familiar with Pinnacle Pet Group’s products and services. Brush up on their insurance policies and understand the customer journey. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Sales Skills
Prepare to discuss your previous phone-based sales experience. Think of specific examples where you successfully retained customers or closed a sale. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Customer Service is Key
Since this role focuses on delivering top-notch customer service, be ready to share how you’ve gone above and beyond for customers in the past. Think about times when you turned a negative experience into a positive one and how that reflects your passion for customer care.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or growth opportunities. This shows that you’re engaged and serious about the position, plus it gives you a chance to see if Pinnacle Pet Group is the right fit for you.
