Customer Champion

About Us: Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in the UK. We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and health services platform which was set up as a joint venture between JAB Holding Company and BNP Paribas Cardif. PPG’s ambition is to create the leading pet insurance and health services platform globally. Over the last two years, through the success of our partnership strategy, which includes Sainsbury’s Bank, PDSA and Post Office, we’ve doubled the size of our business. We have ambitious growth plans through UK and European partnerships, and own brand and a clear vision for the development of our customer and partner proposition. Not only do we have big ambitions for innovation, customer experience and growth, we also pride ourselves on being a great place to work. We are an equal opportunities employer, committed to eliminating discrimination in the workplace and to promoting equal opportunities for all staff. We are proud of our diversity, which is one of our core strengths. We want all of our people to thrive in an environment where bringing a different perspective is welcomed. We reflect the broad diversity of the customers we serve and we embrace an inclusive working environment. If you want to work as part of a team, building and delivering something exceptional which will make a difference to pet owners and their pets and if you want to have fun in the process, we would love to hear from you. The purpose of this role is to answer and handle all incoming calls promptly and effectively, in accordance with the Customer Contact Centre procedures. In addition to calls, there will be a variety of administration work to be carried out in between call work. The Customer Champion will work as part of a team delivering a first class, professional service to all Pinnacle Pet Group customers, whilst ensuring that all customer records are kept accurate and up to date. Key Responsibilities To answer and handle calls promptly in an enthusiastic, courteous and efficient manner Identify and respond to the needs of customers, resolving queries where possible or passing effectively to Senior Customer Champion or the Management team. Apply detailed, up-to-date knowledge of products and procedures Promote a positive image of Pinnacle Pet Group and client companies Seek to achieve and exceed individual and team targets Use call centre systems effectively and in line with department procedures Input all data and complete all related paperwork accurately Take an active role as a team member Respond to changing priorities and achieve tasks quickly and efficiently Maintain an acceptable level of attendance, punctuality and general time-keeping To act to deliver good outcomes for retail customers whilst delivering a higher standard of customer care and enabling consumers to make effective decisions in their interests Successful Candidates Will Have Previous experience in a call center would be ideal #J-18808-Ljbffr