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- Tasks: Be the voice of Pinnacle Pet, handling calls and admin tasks with enthusiasm.
- Company: Join a top UK pet insurer with ambitious growth plans and a commitment to diversity.
- Benefits: Enjoy a fun work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference for pet owners while working in an inclusive team culture.
- Qualifications: Previous call centre experience is a plus, but a positive attitude is key!
- Other info: We're all about innovation and customer experience – come be part of our journey!
The predicted salary is between 24000 - 36000 £ per year.
About Us: Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in the UK. We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and health services platform which was set up as a joint venture between JAB Holding Company and BNP Paribas Cardif. PPG’s ambition is to create the leading pet insurance and health services platform globally. Over the last two years, through the success of our partnership strategy, which includes Sainsbury’s Bank, PDSA and Post Office, we’ve doubled the size of our business. We have ambitious growth plans through UK and European partnerships, and own brand and a clear vision for the development of our customer and partner proposition. Not only do we have big ambitions for innovation, customer experience and growth, we also pride ourselves on being a great place to work. We are an equal opportunities employer, committed to eliminating discrimination in the workplace and to promoting equal opportunities for all staff. We are proud of our diversity, which is one of our core strengths. We want all of our people to thrive in an environment where bringing a different perspective is welcomed. We reflect the broad diversity of the customers we serve and we embrace an inclusive working environment. If you want to work as part of a team, building and delivering something exceptional which will make a difference to pet owners and their pets and if you want to have fun in the process, we would love to hear from you.
The purpose of this role is to answer and handle all incoming calls promptly and effectively, in accordance with the Customer Contact Centre procedures. In addition to calls, there will be a variety of administration work to be carried out in between call work. The Customer Champion will work as part of a team delivering a first class, professional service to all Pinnacle Pet Group customers, whilst ensuring that all customer records are kept accurate and up to date.
Key Responsibilities- To answer and handle calls promptly in an enthusiastic, courteous and efficient manner
- Identify and respond to the needs of customers, resolving queries where possible or passing effectively to Senior Customer Champion or the Management team.
- Apply detailed, up-to-date knowledge of products and procedures
- Promote a positive image of Pinnacle Pet Group and client companies
- Seek to achieve and exceed individual and team targets
- Use call centre systems effectively and in line with department procedures
- Input all data and complete all related paperwork accurately
- Take an active role as a team member
- Respond to changing priorities and achieve tasks quickly and efficiently
- Maintain an acceptable level of attendance, punctuality and general time-keeping
- To act to deliver good outcomes for retail customers whilst delivering a higher standard of customer care and enabling consumers to make effective decisions in their interests
- Previous experience in a call center would be ideal
Customer Champion employer: Pinnacle Pet Group
Contact Detail:
Pinnacle Pet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Champion
✨Tip Number 1
Familiarise yourself with Pinnacle Pet UK's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Brush up on your call handling skills. Since the role involves answering calls promptly and efficiently, practice active listening and problem-solving techniques to ensure you can address customer needs effectively.
✨Tip Number 3
Showcase your teamwork abilities. As a Customer Champion, you'll be part of a team, so think of examples from your past experiences where you've successfully collaborated with others to achieve common goals.
✨Tip Number 4
Prepare for questions about handling difficult customers. Think of strategies you can use to remain calm and professional under pressure, as this will be crucial in delivering excellent customer service.
We think you need these skills to ace Customer Champion
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Champion at Pinnacle Pet UK. Tailor your application to highlight relevant experiences that demonstrate your ability to handle calls and provide excellent customer service.
Highlight Relevant Experience: If you have previous call centre experience, emphasise this in your CV and cover letter. Provide specific examples of how you've successfully resolved customer queries or contributed to team targets in past roles.
Show Enthusiasm for Pets: Pinnacle Pet UK is passionate about pets. In your application, express your enthusiasm for pet care and how it aligns with the company's mission. This can help you stand out as a candidate who shares their values.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in a customer-facing role.
How to prepare for a job interview at Pinnacle Pet Group
✨Show Your Enthusiasm
As a Customer Champion, it's crucial to demonstrate your enthusiasm for helping customers. During the interview, express your passion for providing excellent service and how you enjoy resolving queries. This will resonate well with the company's focus on customer experience.
✨Know the Company Inside Out
Familiarise yourself with Pinnacle Pet UK's mission, values, and recent achievements. Being able to discuss their partnerships and growth plans shows that you're genuinely interested in the company and understand its goals, which can set you apart from other candidates.
✨Highlight Relevant Experience
If you have previous call centre experience, be sure to highlight specific examples of how you've handled customer queries effectively. Discuss any metrics or targets you've met, as this aligns with the role's responsibilities and demonstrates your capability.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Prepare examples where you've successfully resolved customer issues or worked as part of a team, showcasing your adaptability and commitment to customer care.
