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- Tasks: Handle and resolve customer complaints efficiently and fairly.
- Company: Join a dynamic team in Borehamwood focused on customer satisfaction.
- Benefits: Enjoy hybrid work options and a supportive work environment.
- Why this job: Make a real impact by ensuring customers feel heard and valued.
- Qualifications: Strong communication skills and a passion for problem-solving are essential.
- Other info: Opportunity to grow within a company that values fairness and transparency.
The predicted salary is between 28800 - 42000 £ per year.
We are looking for x2 Complaint Handlers to work on a hybrid basis from Borehamwood, Herts. The main function of this role is to assess complaints received from initial analysis and investigation through to conclusion, resolving informally where possible. Including communication of the decision with the insured, in a timely and efficient manner whilst always bearing in mind the relevant regulatory requirements, in particular DISP, the principle of Treating Customers Fairly and Consumer Duty Key Responsibilities
Complaint Handler employer: PINNACLE PET GROUP LIMITED
Contact Detail:
PINNACLE PET GROUP LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Handler
✨Tip Number 1
Familiarize yourself with the relevant regulatory requirements, especially DISP and the principles of Treating Customers Fairly. This knowledge will not only help you in the interview but also demonstrate your commitment to compliance and customer care.
✨Tip Number 2
Practice your communication skills, as effective communication is key in this role. Be prepared to discuss how you would convey decisions to customers clearly and empathetically, ensuring they feel heard and understood.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you successfully resolved complaints or conflicts. Highlight your approach to informal resolutions and how you maintain a positive customer experience.
✨Tip Number 4
Research StudySmarter's values and mission to align your answers during the interview. Demonstrating that you share our commitment to customer satisfaction will make you a more attractive candidate for the Complaint Handler position.
We think you need these skills to ace Complaint Handler
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Complaint Handler position. Understand the key responsibilities and the importance of regulatory requirements like DISP and Treating Customers Fairly.
Tailor Your CV: Highlight relevant experience in complaint handling or customer service in your CV. Use specific examples that demonstrate your ability to assess complaints and resolve issues efficiently.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a good fit. Mention your understanding of the principles of Consumer Duty and how you would apply them in your work.
Proofread Your Application: Before submitting your application, carefully proofread all documents. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in this role.
How to prepare for a job interview at PINNACLE PET GROUP LIMITED
✨Understand the Regulatory Framework
Familiarize yourself with DISP and the principles of Treating Customers Fairly. Being able to discuss these regulations confidently will show that you understand the importance of compliance in handling complaints.
✨Demonstrate Your Communication Skills
Prepare examples of how you've effectively communicated decisions to customers in the past. Highlight your ability to convey complex information clearly and empathetically, as this is crucial for a Complaint Handler.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you successfully resolved complaints. Focus on your analytical skills and how you approach investigations to reach fair conclusions.
✨Emphasize Customer-Centric Mindset
Illustrate your commitment to putting the customer first. Share experiences where you went above and beyond to ensure customer satisfaction, aligning with the Consumer Duty principles.
