At a Glance
- Tasks: Ensure safety and security by monitoring CCTV and managing incidents.
- Company: Join Pinnacle Group, a leader in workplace security.
- Benefits: Enjoy flexible working, competitive pay, and personal development opportunities.
- Other info: Permanent role with excellent career growth and overtime pay.
- Why this job: Be a vital part of a team that keeps people and property safe.
- Qualifications: SIA Badge, CCTV Licence, and strong communication skills required.
The predicted salary is between 30000 - 36000 £ per year.
Overview
Pinnacle Group is looking for an Emergency Control Room Operator to ensure the safety and security of our properties and sites and play a vital part in keeping people, property, and information safe.
You will join our Workplace Security Teams based at Carrington, Manchester M31P.
This is a permanent role working an average of 42 hours per week on 12‑hour shifts, following a 4 on 4 off pattern with 2‑day and 2‑night shifts (6:00–18:00 / 18:00–6:00) on a rolling rota.
A shift allowance of £217 per month is provided, and overtime is available at 1.5× the normal rate.
Key Responsibilities
- Meet and greet visitors, staff and contractors and manage the control room environment.
- Monitor CCTV and conduct patrols.
- Communicate continuously with on‑site security officers, providing guidance and relaying response requirements.
- Act as a key member of the incident management team, working closely with safety team leaders.
- Monitor and respond promptly to alarms, emergencies and incidents, taking appropriate action to mitigate risks.
- Coordinate with local authorities, including police and emergency healthcare services in the event of an emergency.
- Prepare detailed and accurate incident reports, logging all security‑related activities and occurrences.
- Operate a telephone switchboard and use client software in the control room.
Qualifications & Requirements
- Valid SIA Badge – SG or DS Licence.
- Valid CCTV Licence.
- Access to own transport due to location.
- Must hold a UK Manual Driver's Licence due to driving company vehicles.
- Strong, clear communicator (radio control skills required).
- Must be able to use and understand the Phonetic Alphabet.
- Full 5‑year UK‑checkable work history.
Benefits
- Statutory benefits: sick pay, maternity/paternity leave, pension scheme, and annual leave.
- Flexible working arrangements.
- Employee Assistance Programme.
- Personal development plans.
If you are committed to providing a secure environment and have a strong sense of responsibility, we would love to hear from you.
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Emergency Control Room Operator in Trafford employer: Pinnacle Group
Pinnacle-Group is an excellent employer, offering a supportive work culture that prioritises the safety and well-being of both students and staff. With opportunities for professional growth and a range of diverse benefits, including training and development programmes, working in Clacton-on-Sea allows you to make a meaningful impact in the community while advancing your career in electrical maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Emergency Control Room Operator in Trafford
✨Get Some Hands-On Experience
If you're looking to land that full-time gig in emergency medical services, don't underestimate the power of hands-on experience! Volunteering with local ambulance services or first aid organisations can give you a great insight into the field and show potential employers you’re dedicated.
✨Connect with EMS Communities
Join local EMS associations or online groups where professionals chat about job opportunities and trends. These communities are goldmines for networking, and you might just overhear about openings at places like Pinnacle Group that aren't even advertised yet!
✨Showcase Your Skills Through Certifications
Make sure you’re up to date with your certifications—CPR, first aid, and any relevant EMS training. Having these on your CV or mentioned in interviews can really set you apart from the crowd when applying for that full-time role.
✨Leverage Local Job Fairs
Don’t forget about job fairs, especially those focused on healthcare and emergency services. These events are perfect for meeting representatives from companies like Pinnacle Group face-to-face and making a lasting impression. Plus, they often have a ton of insider info about the hiring process!
We think you need these skills to ace Emergency Control Room Operator in Trafford
Some tips for your application 🫡
Highlight Relevant Certifications:In the emergency medical services world, certifications like EMT or Paramedic are crucial. Make sure to prominently display any relevant qualifications on your CV to show you’re qualified and ready to jump in.
Showcase Your Experience in High-Pressure Situations:This isn’t just about ticking boxes; we want to see how you’ve handled emergencies. Share specific examples from your past roles, focusing on your ability to stay calm and effective under pressure—this will really make your CV stand out!
Craft a Personal Cover Letter:Use your cover letter to express your passion for EMS. Share a brief story about why you got into this field and what drives you. This personal touch helps us connect with you beyond just your qualifications.
Emphasise Teamwork and Communication Skills:Being part of an EMS team means communication is key. Highlight your experiences working in teams, especially in stressful environments, and how you effectively communicate with both your team and patients. This will show us you can thrive in our fast-paced world.
How to prepare for a job interview at Pinnacle Group
✨Brush Up on Your Medical Knowledge
As we're stepping into the emergency medical services world, it's crucial to have a solid grasp on medical protocols and procedures. Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills in high-pressure situations, so reviewing your medical textbooks or guidelines might just give you the edge!
✨Showcase Your Communication Skills
In EMS, teamwork and communication can literally save lives. Be prepared to discuss how you've effectively communicated in past settings or during training exercises. They might throw in questions about managing stressful interactions with patients or colleagues, so highlighting your soft skills could really set you apart.
✨Familiarise Yourself With Local Protocols
Since you'll be serving the community, knowing the specific EMS protocols and guidelines of Pinnacle Group is key. Research their operations and any recent changes they might have implemented. Demonstrating that you're well-informed about local practices shows your commitment and readiness to hit the ground running.
✨Prepare for Practical Assessments
Don't be surprised if your full-time interview includes a hands-on assessment. Practising skills like CPR, patient assessment, and using EMS technology will show you're ready for the rigours of the job. So gather your training materials and maybe even practice with a mate to simulate the scenario-based tests you might encounter.
