Pinnacle Group is looking for a Technical Services Supervisor to join our Homes division, supporting the safe, compliant, and efficient operation of residential developments across our portfolio. This role will oversee hard FM services, M&E systems, contractor performance, building safety compliance, and defect management, ensuring properties are maintained to the highest standards while delivering an excellent service to clients and residents. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
This is a hybrid role with travel across London.
Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.
Who we’re looking for
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities will include:
- Managing hard services, M&E systems and building defects across a portfolio of residential developments.
- Ensuring compliance with all relevant statutory, building safety and regulatory requirements.
- Overseeing the delivery of planned and reactive maintenance services through contractors and service partners.
- Managing contractor performance to ensure services are delivered safely, efficiently and in line with agreed standards.
- Supporting the management of building safety risks, inspections and compliance programmes.
- Providing technical advice and guidance to Property Managers, clients and key stakeholders.
- Monitoring maintenance programmes and ensuring services align with SFG20 principles where applicable.
- Identifying opportunities to improve service delivery, operational performance and value for money.
- Supporting procurement, contract management and the review of service providers.
- Participating in an on-call rota and assisting with technical and operational issues as required.
Key requirements:
- Experience managing hard services, building services, facilities management or technical property operations.
- Strong understanding of statutory compliance, health and safety, and building safety requirements.
- Technical background within an engineering, building services, maintenance or trade discipline.
- Experience managing contractors and ensuring service delivery against agreed standards.
- Ability to assess technical issues, manage risk and support compliance across residential developments.
- Excellent communication and stakeholder management skills.
Our offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Electric Vehicle Scheme
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Technical Services Supervisor employer: Pinnacle Group
Pinnacle Group is an excellent employer, offering a supportive work culture that values teamwork and dedication. As part of our Soft FM team in Enfield, you will benefit from ongoing training and development opportunities, ensuring your skills grow alongside the company. Enjoy the satisfaction of working outdoors while contributing to the beautification of our housing sites, all within a friendly and dynamic environment.
