At a Glance
- Tasks: Lead a team to provide outreach support and assist customers with complex needs.
- Company: Pinnacle-Group, dedicated to effective housing solutions and inclusivity.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Other info: Join a people-first environment focused on sustainable outcomes.
- Why this job: Make a real difference in people's lives through impactful housing support.
- Qualifications: Strong leadership skills and experience in social housing and tenancy support.
The predicted salary is between 30000 - 40000 € per year.
Pinnacle-Group is seeking an experienced Team Leader to oversee their Outreach Support Service within the Homes Customer Experience team. This key role involves managing a team of Outreach Support Officers and delivering a proactive outreach model for customers with complex needs. The ideal candidate will possess strong leadership skills, knowledge of social housing, and experience in tenancy support.
Join Pinnacle-Group to contribute to effective housing solutions and support sustainable tenancy outcomes in a people-first and inclusive environment.
Team Leader, Outreach & Tenancy Support Services employer: Pinnacle Group
Pinnacle-Group is an excellent employer that prioritises a people-first approach, fostering an inclusive work culture where every team member's contributions are valued. With a strong focus on employee growth and development, the company offers numerous opportunities for professional advancement within the social housing sector, making it an ideal place for those passionate about making a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader, Outreach & Tenancy Support Services
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Pinnacle-Group. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've successfully managed teams or projects. We want to see how you can lead the Outreach Support Officers effectively.
✨Tip Number 3
Research is key! Familiarise yourself with Pinnacle-Group’s values and recent initiatives in social housing. This will help you tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and contributing to effective housing solutions.
We think you need these skills to ace Team Leader, Outreach & Tenancy Support Services
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past and how you can bring that expertise to our Outreach Support Service.
Demonstrate Your Knowledge of Social Housing:It's crucial to showcase your understanding of social housing and tenancy support. We’re looking for candidates who can articulate their knowledge and experience in this area, so don’t hold back!
Be Person-Centred:Since we value a people-first approach, ensure your application reflects your commitment to supporting customers with complex needs. Share examples of how you've made a positive impact on individuals or communities.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Pinnacle-Group!
How to prepare for a job interview at Pinnacle Group
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and tenancy support. Familiarise yourself with Pinnacle-Group's outreach model and be ready to discuss how your experience aligns with their mission to provide effective housing solutions.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities. Think about times when you've successfully managed a team or resolved conflicts. Be ready to explain how you can inspire and motivate your team of Outreach Support Officers.
✨Understand the Customer Experience
Since this role is within the Homes Customer Experience team, it’s crucial to demonstrate your understanding of customer needs, especially those with complex situations. Share any relevant experiences where you’ve improved customer satisfaction or outcomes.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about Pinnacle-Group’s approach to outreach and tenancy support. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
