At a Glance
- Tasks: Lead a team to support customers with complex needs and ensure excellent service delivery.
- Company: Pinnacle Group, a supportive organisation focused on customer experience in social housing.
- Benefits: Flexible working, comprehensive benefits, and a culture that values teamwork.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in social housing and strong team leadership abilities.
The predicted salary is between 30000 - 40000 € per year.
Pinnacle Group is looking for an experienced Team Leader for their Outreach Support Service within the Homes Customer Experience team. In this key role, you will manage a team to support customers with complex needs, helping them sustain their tenancies while overseeing service delivery.
The ideal candidate will have a strong background in social housing and a proven ability to lead and motivate teams. We also offer a supportive culture and a broad range of additional benefits.
Team Lead, Outreach & Tenancy Support (Flexible) employer: Pinnacle Group
Pinnacle Group is an excellent employer, offering a supportive culture that prioritises employee well-being and professional growth. As a Team Lead in Outreach & Tenancy Support, you will benefit from a collaborative environment where your leadership skills can flourish, alongside a comprehensive range of benefits designed to enhance your work-life balance. Located within a dynamic team focused on making a meaningful impact in social housing, this role provides the opportunity to lead initiatives that truly support customers with complex needs.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead, Outreach & Tenancy Support (Flexible)
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Pinnacle Group and their outreach support services. Understand their values and how they align with your experience in managing teams and supporting customers with complex needs.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams in the past. Highlight your ability to adapt and support team members in challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Team Lead, Outreach & Tenancy Support (Flexible)
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading and motivating teams. We want to see how you've successfully managed people in the past, especially in social housing or similar environments.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Team Lead role. We love it when candidates show they’ve done their homework on us and understand what we’re looking for.
Be Clear About Your Experience:Make sure to clearly outline your relevant experience in supporting customers with complex needs. We need to know how you’ve helped others sustain their tenancies and what strategies you’ve used to ensure effective service delivery.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pinnacle Group
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and the specific challenges faced by customers with complex needs. Being able to discuss relevant policies or case studies will show that you're not just familiar with the field, but that you're genuinely passionate about making a difference.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated teams in the past. Think about specific situations where you’ve had to resolve conflicts or inspire your team to achieve goals. This will demonstrate your capability to manage the Outreach Support Service effectively.
✨Understand Their Culture
Familiarise yourself with Pinnacle Group's values and culture. During the interview, mention how your personal values align with theirs. This shows that you’re not just looking for any job, but that you’re genuinely interested in being part of their supportive environment.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. Inquire about their current challenges in outreach support or how they measure success in this role. This not only shows your interest but also gives you a better understanding of what’s expected.
