At a Glance
- Tasks: Manage helpdesk enquiries and ensure smooth operations for clients and contractors.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, private medical insurance, and discounts at your favourite retailers.
- Other info: Inclusive culture with opportunities for personal development and career growth.
- Why this job: Be the first point of contact and make a real difference in community services.
- Qualifications: Experience in administration within Facilities Management and strong computer skills.
The predicted salary is between 30000 - 40000 £ per year.
Pinnacle Group is looking for a highly organised and experienced Helpdesk Administrator to join our team as the first point of contact for all helpdesk enquiries. In this role, you will be responsible for managing the day‑to‑day administrative functions of the contract office, ensuring that all reported jobs are allocated, tracked, and resolved efficiently. You will play a crucial role in maintaining excellent communication between clients, contractors, and internal teams to guarantee smooth operations and timely job completion. You will be joining our Total FM team based in Slough. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.
The ideal candidate will bring administration experience within a Facilities Management or similar environment, demonstrating strong computer literacy, excellent interpersonal skills and the ability to work proactively under their own initiative. This is a full‑time, site‑based role with the shift pattern of 10AM‑6PM, Monday‑Friday.
Key responsibilities
- Manage incoming phone calls and email requests for service in accordance with helpdesk procedures
- Log, update, close or cancel jobs in our CAFM system (Reactive and Planned) - including monitoring open events.
- Monitor and record the feedback of site operatives and ensure customer satisfaction with the service.
- Assist with the administration of sub‑contractors and suppliers
- Prepare any required reports generated from the CAFM systems
- Provide general administrative support to the contract.
- Chase internal and external persons responsible for outstanding works requests on the helpdesk
- Deliver financial admin support with invoices, raising of PO's
Key requirements
- Administration experience working within a FM environment or similar, experience within a challenging environment is essential.
- Strong Computer Literacy
- Excellent written and oral communication skills
- Ability to prioritise workload effectively and efficiently
- Ability to work under own initiative
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex‑armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Helpdesk Administrator in Slough employer: Pinnacle Group
Pinnacle Group is an exceptional employer that prioritises a people-first culture, fostering an inclusive environment where employees can thrive and develop their careers. Located in Slough, our Total FM team offers a supportive work atmosphere with flexible arrangements and a comprehensive benefits package, including enhanced pension schemes and personal development plans, ensuring that you are well-equipped to succeed in your role as a Helpdesk Administrator.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator in Slough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pinnacle Group. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to helpdesk administration. Think about your past experiences and how they align with the role. We want you to feel confident when discussing your skills and how you can contribute to the Total FM team.
✨Tip Number 3
Show off your communication skills! Since you'll be the first point of contact for helpdesk enquiries, it's crucial to demonstrate your excellent interpersonal skills during the interview. Be friendly, clear, and concise in your responses to showcase your ability to communicate effectively.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Pinnacle Group website. This not only streamlines the process but also shows your enthusiasm for the position. Plus, it gives us a chance to see your application in the best light!
We think you need these skills to ace Helpdesk Administrator in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Helpdesk Administrator role. Highlight your administration experience in Facilities Management or similar environments, and don’t forget to showcase your strong computer literacy and communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Pinnacle Group. Mention how your values align with ours – Trust, Respect, Involve, Challenge, and Deliver Excellence.
Showcase Your Initiative:We love candidates who can work proactively! In your application, give examples of how you've taken the initiative in previous roles, especially in managing workloads and ensuring customer satisfaction.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our amazing company culture there!
How to prepare for a job interview at Pinnacle Group
✨Know the Company Inside Out
Before your interview, take some time to research Pinnacle Group. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Admin Skills
Since the role requires strong administration experience, be ready to discuss specific examples from your past work. Highlight how you've managed tasks, prioritised workloads, and used computer systems effectively. Prepare to talk about your experience with CAFM systems if applicable.
✨Demonstrate Excellent Communication
As a Helpdesk Administrator, communication is key. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've maintained communication between clients and teams in previous roles, and think of examples where you resolved conflicts or ensured customer satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the Total FM team, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
