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- Tasks: Lead housing management services and support military families with their housing needs.
- Company: Join Pinnacle Group, a top UK provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, additional leave, and discounts at your favourite retailers.
- Why this job: Make a real difference in the lives of service families while developing your career.
- Qualifications: 2+ years in housing management or community services with strong communication skills.
- Other info: Be part of an inclusive culture that values diversity and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group are looking for a Senior Housing Officer to join our Homes Team within our Pinnacle Service Families division, delivering a mobile patch-based housing management service while providing day-to-day operational support to Housing Officers. The role involves attending and assuring appointments across the occupancy cycle, supporting colleagues and ensuring high-quality, consistent service delivery to service families. In addition to frontline housing management, the Senior Housing Officer will play a key leadership role, working closely with industry partners to ensure families receive a holistic, seamless and compliant service.
Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do.
Responsibilities
- Ensure compliance with occupancy standards, health & safety and contractual requirements.
- Assure, monitor and support the resolution of health and safety incidents, ensuring learning is embedded within the team.
- Provide sensitive, responsive support to families while in occupation, including welfare concerns and aids & adaptations (ANDA).
- Attend stakeholder meetings weekly, representing the service alongside or in the absence of the Area Manager.
- Co-ordinate Housing Officer attendance at Housing Clinics, Coffee Mornings and community engagement events.
- Manage complaints, escalations and enquiries, drafting responses and ensuring continuous improvement within the team.
- Support regional and national moves, sometimes at short notice, including covering for colleagues when required.
- Deputise for the Area Manager as required.
Qualifications & Requirements
- Minimum 2 years' experience of working in an operational environment, housing management, customer or community-based services.
- Demonstrated ability to support and guide colleagues, with strong organisational and problem-solving skills.
- Excellent communication and relationship-building skills with diverse stakeholders, including service families and military representatives.
- Confident working independently across a mobile patch while managing competing priorities.
- Full UK driving licence and willingness to travel regionally and nationally (including occasional overnight stays).
Our Offer & Benefits
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, including: additional leave packages, pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Vehicle
About Pinnacle Group
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We are a people-first organisation with a values-driven culture that has remained consistent for thirty years; living through how we treat others and the communities we serve.
Senior Housing Officer employer: Pinnacle Group
Contact Detail:
Pinnacle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Housing Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get involved in community events! Attend local housing clinics or coffee mornings to meet potential employers and showcase your passion for supporting service families. It’s a great way to build relationships and demonstrate your commitment.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of compliance standards and health & safety regulations. Be ready to discuss how you’ve handled similar situations in the past, as this will show you’re the right fit for the Senior Housing Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Housing Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Housing Officer role. Highlight your relevant experience in housing management and any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves working with diverse stakeholders, it's crucial to demonstrate your excellent communication abilities. Use examples from your past experiences where you've successfully built relationships or resolved conflicts. We love a good story!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate straightforwardness and clarity, so let your strengths shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Pinnacle Group
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Senior Housing Officer. Familiarise yourself with housing management principles, compliance standards, and the specific needs of service families. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this role involves supporting and guiding colleagues, be prepared to share examples of how you've successfully led teams or managed projects in the past. Highlight your problem-solving skills and how you've handled challenging situations, especially in a community or customer-focused environment.
✨Engage with Stakeholders
The job requires excellent communication with diverse stakeholders. Think of instances where you've built strong relationships or resolved conflicts. Be ready to discuss how you would approach stakeholder meetings and community engagement events, as this will show your ability to represent the service effectively.
✨Be Ready for Flexibility
This position may require you to travel and adapt quickly to changing circumstances. Prepare to discuss your experience with managing competing priorities and how you handle unexpected challenges. Showing that you're adaptable and willing to go the extra mile will set you apart from other candidates.
