Pinnacle Group is seeking a Complaints Manager for its Residential Management Services division. The role leads the Complaints Team, ensuring fair, timely, empathetic, and resolution-focused services across social/private housing while complying with Housing Ombudsman and other standards.
The postholder will champion a resident-first culture, use insights for service improvement and act as Ombudsman liaison. Hybrid role with travel to Chancery Lane, London.
#J-18808-Ljbffr
Senior Complaints Leader – Housing & Learning employer: Pinnacle Group
Pinnacle Group is an excellent employer, offering a supportive work culture that values teamwork and dedication. As part of our Soft FM team in Enfield, you will benefit from ongoing training and development opportunities, ensuring your skills grow alongside the company. Enjoy the satisfaction of working outdoors while contributing to the beautification of our housing sites, all within a friendly and dynamic environment.
