At a Glance
- Tasks: Coordinate repairs and maintenance for properties, ensuring quality and compliance.
- Company: Join Pinnacle Group, a leader in housing and community services.
- Benefits: Flexible working, career development, and a range of employee perks.
- Other info: Inclusive culture with opportunities for growth and learning.
- Why this job: Make a real difference in communities while developing your skills.
- Qualifications: Experience in repairs coordination and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Pinnacle Group are looking for a Repairs Coordinator to join Homes Division working within our Pinnacle Asset Acquisition & Management team (PAAM). In this role you will support the Assistant Asset Lifecycle Manager in delivering the Asset Lifecycle Strategy covering void works, planned and statutory maintenance, capital replacement and compliance. You will take ownership of reactive maintenance and emergency repairs across PAAM properties ensuring all works meet contractual requirements, deliver value for money and adhere to health and safety standards.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities. The ideal candidate will have experience in a similar role ideally from a customer service background within repairs coordination with strong organisational and communication skills. You will be commercially aware, resilient under pressure and confident in managing repairs. Excellent IT skills, attention to detail and the ability to influence at all levels are essential. If you are ambitious, adaptable and committed to delivering best-in-class service, we would love to hear from you.
Key responsibilities will include:
- Supporting the collection of asset management data during the Acquisition phase
- Ensure that contracted service levels are understood, and delivered in accordance with associated KPIs and performance effectively recorded
- Risk management - support early identification of potential problems and assist development of risk mitigation strategies
- Work closely with the Finance team to ensure the correct cost management of each property.
- Support analysis of the assets to drive the lifecycle strategy at each property.
- Ensure effective management of warranties and call back work.
- Management of the completion of planned and reactive works.
- Lead the repairs function ensuring all repairs are complete in accordance with KPIs and the asset lifecycle strategy
- Ensure all repairs offer good value for money.
- Ensure that repairs are completed in accordance with relevant health and safety legislation and Pinnacle Group policies.
- Ensure recovery of all tenant related repair costs.
Key Requirements:
- Experience in a similar role with knowledge of repairs coordination
- Resilient and positive with the ability to deliver results under pressure
- Strong financial and commercial awareness in an operational context
- Excellent communication skills and ability to influence at all levels
- Highly organised with strong IT skills and attention to detail
Our Offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That's why we actively welcome applications from people of all backgrounds - especially those who represent the communities we work with every day. As a colleague, you'll be part of an inclusive and supportive culture where you're encouraged to thrive. We're committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Repairs Coordinator employer: Pinnacle Group
Pinnacle Group is an exceptional employer that prioritises a people-first culture, fostering an inclusive environment where employees can thrive and develop their careers. With a commitment to values such as Trust, Respect, and Excellence, the company offers a range of benefits including flexible working arrangements, enhanced pension schemes, and personal development plans, making it an ideal place for those seeking meaningful and rewarding employment in the housing management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the housing and repairs sector, especially those who work at Pinnacle Group. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching common questions for Repairs Coordinators. Think about how your experience aligns with the role and be ready to share specific examples of your organisational skills and customer service background.
✨Tip Number 3
Show off your IT skills! Be prepared to discuss how you've used technology in previous roles to manage repairs or improve processes. This will demonstrate your attention to detail and ability to adapt to new systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Pinnacle Group family.
We think you need these skills to ace Repairs Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Repairs Coordinator role. Highlight your experience in repairs coordination and customer service, and don’t forget to showcase those strong organisational and communication skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your values align with ours at Pinnacle Group. Remember to mention your resilience and ability to deliver results under pressure.
Show Off Your IT Skills:Since excellent IT skills are essential for this role, make sure to mention any relevant software or tools you’re familiar with. If you’ve got experience with asset management systems, definitely highlight that!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at Pinnacle Group
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Repairs Coordinator. Familiarise yourself with asset lifecycle strategies, reactive maintenance processes, and health and safety standards. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Communication Skills
Since strong communication is essential for this role, prepare examples of how you've effectively communicated with different stakeholders in past positions. Think about times when you influenced decisions or resolved conflicts, as these stories will demonstrate your ability to manage repairs and coordinate with various teams.
✨Demonstrate Organisational Skills
Being highly organised is crucial for a Repairs Coordinator. Bring along examples of how you've managed multiple tasks or projects simultaneously. You could even create a simple timeline or checklist to illustrate your approach to prioritising work and ensuring deadlines are met.
✨Embrace the Company Values
Familiarise yourself with Pinnacle Group's core values: Trust, Respect, Involve, Challenge, and Deliver Excellence. Be ready to discuss how you embody these values in your work. Sharing specific instances where you've demonstrated these principles will show that you're not just a fit for the role, but also for the company culture.
