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- Tasks: Lead client relationships and drive business development in property management.
- Company: Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Flexible working, private medical insurance, and personal development opportunities.
- Why this job: Make a real impact in communities while growing your career in a supportive environment.
- Qualifications: Experience in property management and strong stakeholder management skills.
- Other info: Join a diverse team committed to excellence and community service.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Pinnacle Group are looking for a Property Partnership Account Manager to lead and manage relationships with institutional-grade clients. You will play a central role in setting the standard for strong, positive engagement with both clients and internal stakeholders. Working closely with the Partnerships Account Director, Associate Director of Operations, Head of Mobilisation and the projects team, your focus will be on driving business development and service improvement to ensure consistent, high-quality delivery across the portfolio.
You will be joining our Homes team based in Holborn, London. The Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We\\\’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We\\\’re Looking For
We\\\’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Responsibilities
- To present, lead and deliver performance contract meetings, reporting packs as required within the contracted terms with clients and be the key point of delivery, working with the operations team to complete the commercial objectives on a monthly basis in a comprehensive manner.
- Key point of contact for all key clients specified acting as the key contact for escalations, working closely with the Head of Regions and operational teams.
- To deliver monthly KPI reporting packs and co-ordinate with the Partnerships Account Director and Associate Director of Operations to ensure all reporting packs inclusive of monthly finance packs, KPIS/P&L/ G2N/ OPEX budgets as required to all clients when due.
- To assist with internal budget setting across the business, working alongside the dedicated Business Partner to Homes for key clients under management.
- To set the standard with the operations team once pricing schedules have been set and agreed management contracts for new business, to allow the mobilisation manager to onboard the assets and operations to effectively manage such contracts efficiently and in line with contractual requirements.
- To raise and monitor revenue streams within contractual agreements for services inclusive of monitoring and ensuring uplifts are increased when due.
- To manage and complete monthly invoicing across the revenue streams and compile month end commentary as required.
Qualifications
- Proven senior-level experience in property management ideally across affordable housing private rental and residential lettings sectors
- Track record of driving service improvement and business development with strong stakeholder management skills and the ability to lead client relationships
- Excellent communication and analytical skills with a hands-on approach to identifying service gaps and implementing solutions
- Strong organisational skills with the ability to manage a varied workload
- ARLA or CIH qualification desirable
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans
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Property Partnership Account Manager employer: Pinnacle Group
Contact Detail:
Pinnacle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Partnership Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Pinnacle Group and understanding their values. Familiarise yourself with their approach to housing management and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your stakeholder management skills and your ability to drive service improvement, as these are key for the Property Partnership Account Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Pinnacle Group and being part of their mission to serve communities.
We think you need these skills to ace Property Partnership Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Property Partnership Account Manager role. Highlight your experience in property management and any relevant qualifications like ARLA or CIH. We want to see how your skills align with our values of Trust, Respect, Involve, Challenge, and Deliver Excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about property management and how you’ve driven service improvement in the past. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Stakeholder Management Skills: In your application, be sure to highlight your experience managing client relationships and working with internal teams. We’re looking for someone who can lead and engage effectively, so share specific examples of how you've done this in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Pinnacle Group!
How to prepare for a job interview at Pinnacle Group
✨Know Your Clients
Before the interview, research Pinnacle Group and their approach to property management. Understand their values of Trust, Respect, Involve, Challenge, and Deliver Excellence. This will help you align your answers with their culture and demonstrate that you're a good fit.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in property management, particularly in affordable housing and residential lettings. Be ready to discuss how you've driven service improvement and managed client relationships effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle client escalations. Think of scenarios where you've successfully navigated challenges in stakeholder management or service delivery, and be prepared to explain your thought process.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team dynamics, ongoing projects, or how they measure success in client relationships. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.