At a Glance
- Tasks: Manage a diverse portfolio of residential properties and ensure high standards of service.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, competitive pay, and a range of employee perks.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
- Why this job: Make a real difference in communities while developing your career in property management.
- Qualifications: Experience in housing management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Pinnacle Group are looking for an experienced Property Manager to join our Homes Division, overseeing a diverse residential portfolio across Leeds and Bradford. This is a field-based role with a strong element of site ownership, managing a portfolio of circa 700 properties. As a key representative of Pinnacle and its clients, you will take full accountability for your sites, ensuring they are well maintained, fully compliant and consistently delivering a high standard of service to residents and stakeholders.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have proven experience in front line housing or property management, with a strong understanding of affordable housing, residential lettings and relevant legislation. You will be confident managing a multi-site portfolio, including voids, sign ups, estate inspections and ASB, and comfortable in a field-based role with travel across the region. Strong communication, organisation and stakeholder management skills are essential, alongside the ability to work independently in a fast-paced environment. A full driving licence is required and a CIH or ARLA qualification would be advantageous.
Key responsibilities
- Report directly to the Team Manager and deliver on the strategic and operational objectives set for the portfolio.
- Take full ownership and accountability for the assigned sites, ensuring they are maintained to a high standard and meet all contractual and compliance requirements.
- Monitor the performance of contractors and service providers, holding them accountable for the quality and timeliness of their work.
- Manage all property management functions, including void turnarounds (viewings, sign-ups, mutual exchanges), inventory management, and check-out appointments.
- Address and manage anti-social behaviour cases, including the preparation and serving of legal notices, and represent the organisation in court proceedings when necessary.
- Respond to tenant and client enquiries via telephone and written correspondence, ensuring timely and professional communication.
- Prepare and support the production of accurate and timely monthly/quarterly client reports.
- Conduct regular estate inspections, identify issues in communal areas, and ensure that required actions are completed without delay.
- Work in partnership with the Technical Team to oversee health and safety compliance and ensure timely resolution of any actions.
- Manage residential compliance, log and track tenant repairs using Qube PM software and client systems and oversee defect resolution.
- Maintain accurate and up-to-date tenancy records and ensure full compliance with legal and policy requirements.
Key requirements
- Strong knowledge of affordable rent housing, residential lettings, HMOs and the wider property sector.
- Good understanding of housing legislation and current best practice.
- Proven experience in front line housing management.
- Ability to manage the full housing management cycle including voids, sign-ups, estate inspections and repairs.
- Excellent IT skills, including Word and Excel, with strong report writing capability.
- Full driving licence with willingness to travel across sites, alongside strong organisation and diary management skills.
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plan
Property Manager employer: Pinnacle Group
Pinnacle Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Property Manager in Leeds and Bradford, you will enjoy a diverse portfolio to manage while benefiting from flexible working arrangements, comprehensive benefits, and a commitment to maintaining high standards of service for the communities we serve. Join us to be part of a values-driven organisation that empowers you to excel in your career while making a meaningful impact in housing management.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property management field and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you to a position at Pinnacle Group.
✨Tip Number 2
Get your game face on for interviews! Research Pinnacle Group and prepare to discuss how your experience aligns with their values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Show them you're not just a fit for the role, but for the company culture too.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Pinnacle Group and being part of their mission to support thriving communities.
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Property Manager role. Highlight your experience in housing management, especially with affordable housing and residential lettings. We want to see how your skills match what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved property management processes or enhanced tenant satisfaction. This helps us see the impact you've made in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how you align with our values of Trust, Respect, Involve, Challenge, and Deliver Excellence. We love seeing genuine enthusiasm!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pinnacle Group
✨Know Your Portfolio
Before the interview, take some time to familiarise yourself with the types of properties you'll be managing. Understand the specifics of affordable housing and residential lettings in Leeds and Bradford. This will show your potential employer that you're not just interested in the role, but that you’re genuinely invested in the communities you'll be serving.
✨Demonstrate Your Compliance Knowledge
Since compliance is a big part of the Property Manager role, brush up on relevant housing legislation and best practices. Be ready to discuss how you've ensured compliance in previous roles, and think of examples where you've successfully navigated complex regulations. This will highlight your expertise and readiness for the challenges ahead.
✨Showcase Your Communication Skills
As a Property Manager, you'll need to communicate effectively with tenants, clients, and contractors. Prepare to share examples of how you've handled difficult conversations or resolved conflicts in the past. This will demonstrate your ability to maintain professionalism and build strong relationships, which is crucial for this role.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle situations like void turnarounds, estate inspections, or anti-social behaviour cases. Practising your responses will help you articulate your thought process and decision-making skills, showing that you're ready to take ownership of the sites you'll manage.
