At a Glance
- Tasks: Manage properties, ensuring a great resident experience and effective tenancy management.
- Company: Join Pinnacle Group, a leading provider of housing and community services.
- Benefits: Enjoy flexible working, professional development, and a supportive culture.
- Other info: Remote role with travel to East London; embrace diversity and inclusion.
- Why this job: Make a real difference in communities while developing your career in property management.
- Qualifications: Experience in property management and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group is seeking a Property Manager to join our Pinnacle Partnerships Team within the Homes division. In this role, you will deliver comprehensive housing management for a mixed portfolio of properties in East London, ensuring exceptional resident experience through effective tenancy management, legal compliance and efficient operations. Acting as the primary point of contact for residents, you will manage service charge budgets, coordinate repairs and maintenance and support community engagement initiatives that promote ESG values.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will bring proven property management experience and a solid understanding of tenancy and housing legislation. You should be highly organised, approachable and confident in handling diverse responsibilities from resolving resident queries to overseeing compliance and maintenance. Strong communication and problem-solving skills are essential along with the ability to adapt to changing priorities while maintaining a proactive, customer-focused approach. This is a remote role with travel required to East London.
Key responsibilities will include:
- To promote and deliver ESG within your contract and drive community resident experience, offering quarterly resident engagement activities within the site to build the community.
- To manage the overall tenancy journey and management of the site and act as the main point of contact for all residents within the BTR and social rent units.
- Management of the site service charge budget and deliver yearly reporting for end of year service charge accounts.
- To carry out all building management duties for the portfolio including general repairs, monitor defects and estate services such as tendering for contractors including cleaning, gardening and monthly PPM tasks (compliance).
- To be conversant with all H&S aspects associated with the Development and to ensure that the obligations of the landlord and management company (as applicable) are fully discharged, having due regard to the companies H&S policies in place.
- To undertake inspections to check upon the condition of the buildings and grounds, monitoring, consulting and supervising contractors on a weekly basis and provide a report.
- To progress the mobilisation of contracts and undertake duties to onboard properties into management at lease out stage.
- To progress and manage all tenant repairs and log all repairs within KPI timescales through to completion via the PML system and defect monitoring system.
- To carry out all property management duties including move in and move out, deposit release negotiations and general tenancy administration.
- To conduct viewings and move ins for residents and applicants on void properties.
Key requirements:
- Comprehensive property management background, not limited to leasehold or block management, with strong tenancy management skills and thorough knowledge of tenant and housing legislation.
- Ability to build positive and professional relationships with residents and stakeholders.
- Strong written and verbal communication skills combined with excellent problem-solving ability and a proactive approach to resolving issues.
- Highly organised with the capacity to manage multiple priorities efficiently and adapt to changing demands.
- Flexibility to deliver varied working hours on site to meet resident needs.
- ARLA Level 3 and/or MIRPM qualification, or willingness to undertake exams.
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds - especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Property Manager employer: Pinnacle Group
Pinnacle Group is an exceptional employer that prioritises a people-first culture, fostering an inclusive environment where employees can thrive and develop their careers. With a commitment to values such as Trust, Respect, and Excellence, the company offers a range of benefits including flexible working arrangements, enhanced pension schemes, and personal development plans, making it an ideal place for those seeking meaningful and rewarding employment in the housing management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Pinnacle Group.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Pinnacle Group? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Pinnacle Group's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Manager role at Pinnacle Group, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Pinnacle Group
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Pinnacle Group operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Pinnacle Group. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Pinnacle Group.
