At a Glance
- Tasks: Coordinate housing projects, manage contractors, and ensure efficient delivery of services.
- Company: Pinnacle Group, a leading provider of housing and neighbourhood services in the UK.
- Benefits: Flexible working, competitive pay, health insurance, and personal development opportunities.
- Other info: Inclusive culture with diverse backgrounds welcomed and excellent career growth potential.
- Why this job: Join a people-first organisation and make a real difference in community housing.
- Qualifications: Experience in property management and strong organisational skills required.
The predicted salary is between 28350 - 34650 £ per year.
Pinnacle Group are looking for an organised and detail-oriented Voids and Lifecycle Coordinator to support the planning and delivery of capital investment programmes, ensuring works are prioritised appropriately, aligned to business objectives and delivered in a way that protects asset value and improves the sustainability and performance of the housing portfolio.
In this role, you will liaise with contractors, manage their diaries and update the job tracker systems.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties.
We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate strong organisational skills and a person-centred approach, they will build positive relationships with stakeholders, contractors, and colleagues while ensuring voids and lifecycle activities are delivered efficiently and effectively.
This is a full-time, hybrid role with the working hours of 8.30am-5pm.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we're looking for
We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities
- Track empty properties from the moment a tenant moves out through inspection, repair, refurbishment, and final handover to the lettings team.
- Maintain long-term asset lifecycle replacement plans, using stock condition information, compliance data, customer insight and operational priorities.
Support the planning and delivery of capital investment programmes, ensuring works are prioritised appropriately, aligned to business objectives and delivered in a way that protects asset value and improves the sustainability and performance of the housing portfolio.
- Book and manage contractors, setting strict turnaround times and monitoring performance against agreed Key Performance Indicators (KPIs), service level agreements and contractual obligations.
Ensure services are delivered safely, efficiently and to the required quality standards, escalating underperformance and concerns to Voids and Lifecycle Manager.
- Arranging compliance certification including gas, electrical, EPC & asbestos through a variety of different systems and portals.
- Monitor Voids and Lifecycle costs against allocated financial budgets and verify contractor invoices
- Raising orders for repair and refurbishment works to our empty homes and Lifecycle works, processing invoices for payment, assist managers with reporting information from internal systems to present a comprehensive overview of team performance.
Key requirements
- Prior experience in affordable housing, property management, facilities coordination, or scheduling
- Understanding of void property procedures and building maintenance lifecycles.
- Strong organizational skills and detail orientated.
- Ability to multi-task, pivot and prioritise different priorities.
- Great verbal and written communication skills, and excellent account management skills
- Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds - particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- #J-18808-Ljbffr
Void and Lifecycle Coordinator in London employer: Pinnacle Group
Pinnacle Group is an excellent employer, offering a supportive work culture that values teamwork and dedication. As part of our Soft FM team in Enfield, you will benefit from ongoing training and development opportunities, ensuring your skills grow alongside the company. Enjoy the satisfaction of working outdoors while contributing to the beautification of our housing sites, all within a friendly and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Void and Lifecycle Coordinator in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Pinnacle Group.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Pinnacle Group? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Pinnacle Group's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Void and Lifecycle Coordinator in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Void and Lifecycle Coordinator role at Pinnacle Group, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Pinnacle Group
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Pinnacle Group operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Pinnacle Group. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Pinnacle Group.
