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- Tasks: Support shared ownership customers with enquiries and manage key processes like stair-casing and resales.
- Company: Pinnacle Group, a leading provider of housing and community services.
- Benefits: Flexible working, professional development, and a range of employee perks.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in customer care and knowledge of shared ownership sales.
- Other info: Join a diverse team committed to excellence and community support.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group are looking to recruit an experienced Shared Ownership Coordinator to provide an effective and efficient customer focused service to our shared ownership customers. In this role you will manage enquiries and guide our customers through key processes such as stair-casing and resales. You will play a key part in listing homes, liaising with solicitors, and ensuring compliance with leases and S106 agreements, all while keeping accurate records and supporting a seamless experience for our customers.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have a strong background in customer care and a solid understanding of leasehold management. You will bring experience in handling leasehold enquiries, preparing leasehold packs and LPE1 forms, and managing shared ownership sales, including stair-casing. This is a hybrid role with the working hours of Monday-Friday 9am-5.30pm.
Key responsibilities:
- Assisting with general enquiries from shared owners
- Managing requests for staircasing & resales
- Checking S106s and leases
- Listing shared ownership homes on property portals
- Contacting & qualifying prospective buyers
- Preparing & issuing memorandums of sale
- Answering legal enquiries and liaising with solicitors
- Progressing staircasing and resale transactions and recording data
Key requirements:
- Prior experience in shared ownership sales and/or stair-casing
- A good knowledge of the Shared Ownership model
- A good understanding of relevant legislation and guidance
- A good understanding of Shared Ownership leases
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That is why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you will be part of an inclusive and supportive culture where you are encouraged to thrive. We are committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Shared Ownership Coordinator in London employer: Pinnacle Group
Contact Detail:
Pinnacle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shared Ownership Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Shared Ownership Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of shared ownership models and relevant legislation. We want you to feel confident discussing stair-casing and resales, so practice common interview questions related to these topics.
✨Tip Number 3
Showcase your customer care skills! During interviews, share specific examples of how you've provided excellent service in previous roles. This will demonstrate that you embody our core values and are ready to deliver excellence to our customers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Pinnacle Group and being part of our people-first culture.
We think you need these skills to ace Shared Ownership Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in shared ownership and customer care. We want to see how your skills align with the role of Shared Ownership Coordinator, so don’t hold back!
Showcase Relevant Experience: When detailing your previous roles, focus on your experience with stair-casing, resales, and leasehold management. We love seeing concrete examples of how you've handled similar tasks in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Pinnacle Group
✨Know Your Stuff
Make sure you brush up on your knowledge of shared ownership and leasehold management. Understand the key processes like stair-casing and resales, as well as relevant legislation. This will show that you're not just interested in the role but also have the expertise to excel in it.
✨Customer Care is Key
Since this role is all about providing a customer-focused service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle enquiries and ensure a seamless experience for clients.
✨Prepare for Practical Scenarios
Expect to be asked about specific scenarios related to managing shared ownership sales or liaising with solicitors. Prepare some real-life examples that demonstrate your problem-solving skills and ability to manage multiple tasks effectively.
✨Embrace the Values
Familiarise yourself with Pinnacle Group's core values: Trust, Respect, Involve, Challenge, and Deliver Excellence. Think about how you can embody these values in your work and be prepared to discuss how they resonate with your own professional ethos.
