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- Tasks: Provide essential admin support to the Shared Ownership team and manage client queries.
- Company: Pinnacle Group, a leading provider of housing and community services.
- Benefits: Flexible working, personal development plans, and a range of employee perks.
- Why this job: Join a people-first organisation and make a real difference in communities.
- Qualifications: Strong admin skills and previous experience in housing administration preferred.
- Other info: Inclusive culture with opportunities for career progression and continuous learning.
The predicted salary is between 30000 - 42000 £ per year.
Pinnacle Group are looking for a Shared Ownership Administrator to provide essential administrative support to the Shared Ownership team, ensuring smooth operations and compliance across a growing portfolio. In this role you will manage the team mailbox and act as the first point of contact responding to incoming queries and send out welcome emails to new clients.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities. This is a hybrid role with the working hours of 9am-5.30pm Monday-Friday.
Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. We're a people-first organisation with a values-driven culture that has stood the test of time - reflected in the way we care for both our employees and our customers.
Who we’re looking for
We’re looking for someone who not only meets the key criteria below but also embraces our core values - Trust, Respect, Involve, Challenge, and Deliver Excellence - and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities:
- Inbox Management - Work with Shared Ownership & Leasehold Coordinators to triage, allocate and flag urgent emails.
- Tracker & Reporting - Respond to initial enquiry emails and add new cases to the tracker. Prepare weekly / monthly client report data and assist with wider KPI reporting.
- New Build Completions - Send welcome emails, set up Qube accounts, complete CORE entries.
- General Administration - Scheduling of works, completion of AML forms & document control.
- Customer Service - Act as first point of contact for shared owners for initial enquiries.
- Additional Duties - Compliance checks, process improvements & project support, working closely with wider teams, such as Property Managers and Mobilisation.
Key requirements:
- Strong administrative and organisational skills.
- Previous experience in housing administration or similar role.
- Excellent attention to detail and ability to manage high volumes of work.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Customer service experience in a fast-paced environment.
Our Offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds - especially those who represent the communities we work with every day. As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Shared Ownership Administrator in London employer: Pinnacle Group
Contact Detail:
Pinnacle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shared Ownership Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Pinnacle Group. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've gone above and beyond for clients, as this aligns perfectly with Pinnacle's values.
✨Tip Number 3
Show off your organisational skills! During the interview, be ready to discuss how you manage high volumes of work and keep everything running smoothly. It’s all about demonstrating that you can handle the inbox management like a champ.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Pinnacle team.
We think you need these skills to ace Shared Ownership Administrator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in housing administration. We want to see how your skills align with the key responsibilities mentioned in the job description.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Organisational Skills: We’re looking for someone with strong administrative and organisational skills. Be sure to provide examples of how you’ve managed high volumes of work or handled inbox management in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pinnacle Group
✨Know the Company Inside Out
Before your interview, take some time to research Pinnacle Group. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Admin Skills
Since the role requires strong administrative and organisational skills, prepare examples from your past experiences where you've successfully managed inboxes, tracked reports, or handled customer queries. Be ready to discuss how you prioritise tasks and maintain attention to detail under pressure.
✨Demonstrate Customer Service Excellence
As a Shared Ownership Administrator, you'll be the first point of contact for clients. Think of specific instances where you've provided outstanding customer service. Highlight your communication skills and how you handle challenging situations with professionalism and empathy.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
