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- Tasks: Manage housing services, support residents, and ensure excellent customer service.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, private medical insurance, and retail discounts.
- Other info: Inclusive culture with opportunities for personal development and career growth.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in housing management and strong customer service skills.
The predicted salary is between 35000 - 45000 £ per year.
Pinnacle Group are looking for an experienced Housing Manager to provide a comprehensive and customer focused housing management service to a patch of properties as defined by the Area Housing Manager / Housing Team Manager. The post holder will be responsible for acting as the primary interface with our residents, delivering an excellent customer focused housing management service that achieves our core service objectives with a focus on sustaining tenancies, improving the quality of life of our residents and meeting key performance indicators and contract priorities. You will be joining our Affordable Housing team based in Brockley, Southeast London. The Affordable Housing team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes. This is a full-time, office-based role.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We're Looking For
We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities
- Manage tenancy and leasehold issues as appropriate, undertaking extensive liaison with residents, colleagues, external partners such as the local authority, contractors and the voluntary sector in order to ensure outstanding outcomes for residents at all times.
- Develop strong and effective working relationships with clients, resident representatives, elected members and other key stakeholders to create a positive impression of Pinnacle and the services we deliver.
- Manage the day-to-day operational delivery of the housing management services upon the patch including responding to complaints and correspondence.
- Managing our response to anti-social behaviour cases.
- Managing the voids process and re-letting of properties within contract targets.
- Ensuring tenancy management issues are dealt with in a timely fashion and in line with council policies / statutory guidelines.
- Leading on liaison with council departments / contractors on arrears management and repairs and maintenance issues.
- Leading on estate inspections on the patch and collaborating with contractors to ensure high standards of cleaning and grounds maintenance are delivered and communal repairs logged and completed as required.
- Leading on resident engagement initiatives upon the patch.
- Attend and participate in forums, review panels, partnerships meetings, tenant and resident meetings, community events as required.
Key requirements
- Ability to work in a fast moving, pressurized, front line housing management environment dealing with complex issues and competing priorities.
- Knowledge of legislation relating to social housing.
- Excellent customer services skill and understanding of the importance of promoting excellent customer service to others, with the ability to always put the resident first, having a positive can-do solution orientated approach.
- Ability to produce and present comprehensive professional reports clearly and concisely to a diverse audience.
- Demonstrable evidence of improving services and performance for tenants and leaseholders.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Car/Car Allowance
- Electric Vehicle Scheme
Housing Manager in London employer: Pinnacle Group
Contact Detail:
Pinnacle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, attend local events, and engage with community groups. The more people you know, the better your chances of landing that Housing Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your achievements in housing management. Include examples of how you've improved services or resolved complex issues. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. Focus on demonstrating your customer service skills and your ability to handle tenancy issues effectively.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining Pinnacle Group and contributing to our values-driven culture.
We think you need these skills to ace Housing Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing management. We want to see how your skills align with our values and the specific responsibilities of the Housing Manager role.
Showcase Customer Focus: Since this role is all about delivering excellent customer service, share examples of how you've put residents first in your previous roles. We love hearing about your positive can-do attitude and solution-oriented approach!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate well-structured documents that clearly communicate your qualifications and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Pinnacle Group!
How to prepare for a job interview at Pinnacle Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of housing legislation and the specific services Pinnacle Group offers. Familiarise yourself with their values of Trust, Respect, Involve, Challenge, and Deliver Excellence, as these will likely come up during your chat.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for residents or clients. Think about how you can demonstrate a positive, solution-oriented approach to complex issues.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use active listening skills and engage with their questions thoughtfully. This will show that you value communication and collaboration, which are key in housing management.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, such as dealing with anti-social behaviour or managing tenancy issues. Think through potential scenarios and outline your approach, highlighting your problem-solving skills and ability to work under pressure.