At a Glance
- Tasks: Provide exceptional front-of-house services and assist residents and visitors.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy competitive pay, career progression, and a supportive, inclusive culture.
- Other info: Work in a vibrant environment with opportunities for continuous learning.
- Why this job: Be the friendly face of a luxury community and make a real difference.
- Qualifications: Must have excellent communication skills and a valid SIA Licence.
The predicted salary is between 30000 - 40000 £ per year.
Pinnacle Group are looking for a professional Concierge to provide exceptional front-of-house services to our residents and visitors. You will be joining our Homes team based on a luxury, high-end housing site in Bromley by Bow.
Our Residential Management Services team oversees large, complex residential developments across the UK. They deliver expert leasehold and block management on behalf of institutional investors, developers, and residents’ management companies.
Your responsibilities will include:
- Greeting and assisting guests
- Managing building access
- Handling inquiries
- Ensuring a welcoming environment
You will need excellent communication skills, a friendly demeanour, and a strong sense of responsibility. If you are passionate about delivering outstanding customer service and enjoy being the first point of contact in a vibrant community, we would love to hear from you.
This is a full-time role to work on a 4 days on, 4 days off basis, 7am to 7pm and is located at St Andrews Village. A valid SIA Licence is an ESSENTIAL requirement for this role.
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities include:
- Greet all residents in a polite, professional manner using either their name or “Sir” or “Madam”
- Monitor the inbox and answer all emails in a timely manner
- Ensure that all visitors and contractors are signed in and out of site via the appropriate form or book
- Patrol the site and report any repairs or criminal activity to the Property Manager
- Assist residents with the safe storage of parcels delivered, logging all packages through the Ark Portal
- Issue contractors with keys, fobs, and access codes when they have signed into the registration book, providing they have written consent from the Property Manager
- Report any fire alarm panels, emergency lighting, dry risers and/or smoke detection systems which are found beeping or faulty
- Ensure all Front Desk and lobby areas must be kept clean and tidy at all times
- Obtain monthly meter reads for all communal electricity meters
Key requirements include:
- Good levels of spoken and written English/grammar
- Experience of working in a high-end, luxury residential concierge setting
- Must hold a valid SIA Licence
- CCTV Licence preferred
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression. In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area.
Concierge Officer in London employer: Pinnacle Group
Pinnacle Group is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. As a Concierge Officer at our luxury housing site in Bromley by Bow, you will be part of a supportive team dedicated to delivering outstanding customer service, with opportunities for continuous learning and career progression. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Pinnacle Group. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Show off your personality! When you get an interview, let your friendly demeanour shine through. Remember, they’re looking for someone who can create a welcoming environment, so be yourself and engage with everyone you meet.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you’ve delivered excellent customer service or handled difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Pinnacle Group family. Let’s get you that Concierge Officer role!
We think you need these skills to ace Concierge Officer in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and your friendly demeanour. Remember, you’ll be the first point of contact for our residents and visitors!
Tailor Your Application:Make sure to tailor your application to the Concierge Officer role. Highlight your experience in high-end residential settings and any relevant skills that match the job description. This shows us that you understand what we’re looking for and that you’re genuinely interested in the position.
Proofread, Proofread, Proofread!:Good levels of spoken and written English are key for this role, so take the time to proofread your application. Check for any spelling or grammar mistakes, as these can make a big difference in how we perceive your attention to detail and professionalism.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we stand for!
How to prepare for a job interview at Pinnacle Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Concierge Officer. Familiarise yourself with the key tasks mentioned in the job description, like greeting residents and managing building access. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional front-of-house services, prepare examples from your past experiences where you delivered outstanding customer service. Think of specific situations where you went above and beyond to assist someone, as this will highlight your suitability for the position.
✨Dress to Impress
As you'll be the first point of contact for residents and visitors, it's important to present yourself professionally. Choose smart attire that reflects the high-end nature of the environment. This not only shows respect for the role but also sets a positive tone for the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
