At a Glance
- Tasks: Manage a diverse portfolio of 700+ residential properties across Liverpool and Manchester.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy competitive benefits, including additional leave, pension plans, and retail discounts.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
- Why this job: Make a real impact in communities while developing your career in property management.
- Qualifications: Experience in housing management and strong knowledge of property legislation required.
The predicted salary is between 40000 - 50000 £ per year.
Pinnacle Group are looking for an experienced Property Manager to join our Homes Division, overseeing a diverse residential portfolio across Liverpool and Manchester. This is a field‑based role with a strong element of site ownership, managing a portfolio of circa 700 properties. As a key representative of Pinnacle and its clients, you will take full accountability for your sites, ensuring they are well maintained, fully compliant and consistently delivering a high standard of service to residents and stakeholders.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people‑first organisation with a values‑driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities
- Report directly to the Team Manager and deliver on the strategic and operational objectives set for the portfolio.
- Take full ownership and accountability for the assigned sites, ensuring they are maintained to a high standard and meet all contractual and compliance requirements.
- Monitor the performance of contractors and service providers, holding them accountable for the quality and timeliness of their work.
- Manage all property management functions, including void turnarounds (viewings, sign‑ups, mutual exchanges), inventory management, and check‑out appointments.
- Address and manage anti‑social behaviour cases, including the preparation and serving of legal notices, and represent the organisation in court proceedings when necessary.
- Respond to tenant and client enquiries via telephone and written correspondence, ensuring timely and professional communication.
- Prepare and support the production of accurate and timely monthly/quarterly client reports.
- Conduct regular estate inspections, identify issues in communal areas, and ensure that required actions are completed without delay.
- Work in partnership with the Technical Team to oversee health and safety compliance and ensure timely resolution of any actions.
- Manage residential compliance, log and track tenant repairs using Qube PM software and client systems and oversee defect resolution.
- Maintain accurate and up‑to‑date tenancy records and ensure full compliance with legal and policy requirements.
Key requirements
- Strong knowledge of affordable rent housing, residential lettings, HMOs and the wider property sector.
- Good understanding of housing legislation and current best practice.
- Proven experience in front line housing management.
- Ability to manage the full housing management cycle including voids, sign‑ups, estate inspections and repairs.
- Excellent IT skills, including Word and Excel, with strong report writing capability.
- Full driving licence with willingness to travel across sites, alongside strong organisation and diary management skills.
Our Offer: The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
Senior Property Manager - Residential Portfolio (700+ Homes) in Liverpool employer: Pinnacle Group
Pinnacle Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Senior Property Manager in the vibrant cities of Liverpool and Manchester, you will enjoy a diverse portfolio to manage while benefiting from a range of perks including additional leave, pension plans, and retail discounts. Join us in making a meaningful impact on communities while advancing your career in a values-driven organisation that has thrived for over thirty years.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Property Manager - Residential Portfolio (700+ Homes) in Liverpool
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management field. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers or during interviews, make sure to highlight your knowledge of housing legislation and best practices. Share specific examples from your experience that demonstrate how you've tackled challenges in property management.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t just wait for the application process to open. Reach out directly to the company through our website, express your interest, and ask if they’d consider you for future opportunities. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for interviews by researching the company culture and values. Pinnacle Group is all about Trust, Respect, Involve, Challenge, and Deliver Excellence. Think of ways you can demonstrate these values in your past work experiences, and be ready to discuss them when you meet with hiring managers.
We think you need these skills to ace Senior Property Manager - Residential Portfolio (700+ Homes) in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Property Manager. Highlight your experience with residential portfolios and any specific achievements that showcase your ability to manage properties effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for property management and how your values align with ours at Pinnacle Group. Don’t forget to mention your understanding of housing legislation and compliance.
Showcase Your Communication Skills:Since you'll be dealing with tenants and clients, it's crucial to demonstrate your excellent communication skills. Use clear and professional language in your application, and maybe even share an example of how you’ve handled tenant enquiries in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pinnacle Group
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the residential portfolio you'll be managing. Familiarise yourself with the specifics of affordable rent housing, HMOs, and the local market in Liverpool and Manchester. This will show your potential employer that you're not just interested in the role but are also prepared to take ownership of the properties.
✨Demonstrate Your Compliance Knowledge
Since compliance is a big part of the job, brush up on current housing legislation and best practices. Be ready to discuss how you've ensured compliance in previous roles and how you would approach it in this position. This will highlight your expertise and commitment to maintaining high standards.
✨Showcase Your Communication Skills
As a Property Manager, you'll need to communicate effectively with tenants, clients, and contractors. Prepare examples of how you've handled tenant enquiries or resolved issues in the past. This will demonstrate your ability to maintain professional relationships and deliver excellent service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding anti-social behaviour or property management challenges. Think of specific situations you've faced and how you resolved them. This will help you illustrate your experience and ability to handle the responsibilities of the role.
