At a Glance
- Tasks: Manage a diverse portfolio of residential properties across Liverpool and Manchester.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, private medical insurance, and retail discounts.
- Other info: Be part of an inclusive culture that values diversity and personal development.
- Why this job: Make a real difference in communities while developing your career in property management.
- Qualifications: Experience in housing management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Pinnacle Group are looking for an experienced Property Manager to join our Homes Division, overseeing a diverse residential portfolio across Liverpool and Manchester. This is a field-based role with a strong element of site ownership, managing a portfolio of circa 700 properties. As a key representative of Pinnacle and its clients, you will take full accountability for your sites, ensuring they are well maintained, fully compliant and consistently delivering a high standard of service to residents and stakeholders.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities. The ideal candidate will have proven experience in front line housing or property management, with a strong understanding of affordable housing, residential lettings and relevant legislation. You will be confident managing a multi-site portfolio, including voids, sign ups, estate inspections and ASB, and comfortable in a field-based role with travel across the region. Strong communication, organisation and stakeholder management skills are essential, alongside the ability to work independently in a fast‑paced environment. A full driving licence is required and a CIH or ARLA qualification would be advantageous.
Key responsibilities
- Report directly to the Team Manager and deliver on the strategic and operational objectives set for the portfolio.
- Take full ownership and accountability for the assigned sites, ensuring they are maintained to a high standard and meet all contractual and compliance requirements.
- Monitor the performance of contractors and service providers, holding them accountable for the quality and timeliness of their work.
- Manage all property management functions, including void turnarounds (viewings, sign‑ups, mutual exchanges), inventory management, and check‑out appointments.
- Address and manage anti‑social behaviour cases, including the preparation and serving of legal notices, and represent the organisation in court proceedings when necessary.
- Respond to tenant and client enquiries via telephone and written correspondence, ensuring timely and professional communication.
- Prepare and support the production of accurate and timely monthly/quarterly client reports.
- Conduct regular estate inspections, identify issues in communal areas, and ensure that required actions are completed without delay.
- Work in partnership with the Technical Team to oversee health and safety compliance and ensure timely resolution of any actions.
- Manage residential compliance, log and track tenant repairs using Qube PM software and client systems and oversee defect resolution.
- Maintain accurate and up‑to‑date tenancy records and ensure full compliance with legal and policy requirements.
Key requirements
- Strong knowledge of affordable rent housing, residential lettings, HMOs and the wider property sector.
- Good understanding of housing legislation and current best practice.
- Proven experience in front line housing management.
- Ability to manage the full housing management cycle including voids, sign‑ups, estate inspections and repairs.
- Excellent IT skills, including Word and Excel, with strong report writing capability.
- Full driving licence with willingness to travel across sites, alongside strong organisation and diary management skills.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plan
Property Manager in Liverpool employer: Pinnacle Group
Pinnacle Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Property Manager, you will enjoy a diverse range of benefits, including flexible working arrangements, enhanced pension schemes, and opportunities for personal development, all while making a meaningful impact in the communities of Liverpool and Manchester. Join us to be part of a values-driven organisation that truly cares about its employees and the residents we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience managing properties and handling tenant issues. Use specific examples to demonstrate how you've delivered excellence in your previous roles.
✨Tip Number 3
Be proactive! If you see a property management company you're keen on, don’t wait for them to post a job. Reach out directly through our website, express your interest, and share your CV. Sometimes, the best opportunities come from taking the initiative!
✨Tip Number 4
Stay organised! Keep track of your applications, follow-ups, and any networking contacts you make. This will help you stay on top of your job search and ensure you don’t miss out on any opportunities that come your way.
We think you need these skills to ace Property Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Property Manager role. Highlight your experience in housing management, especially with affordable housing and residential lettings. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how you embody our values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Let us know why you’re the perfect fit for Pinnacle Group.
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your application reflects that. Use clear and professional language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Pinnacle Group
✨Know Your Portfolio
Before the interview, take some time to familiarise yourself with the types of properties you'll be managing. Understand the specifics of affordable housing and residential lettings, as well as any recent changes in legislation. This will show your potential employer that you're proactive and knowledgeable about the role.
✨Demonstrate Your Communication Skills
As a Property Manager, strong communication is key. Prepare examples of how you've effectively managed tenant enquiries or resolved issues in the past. Be ready to discuss how you handle difficult conversations, especially regarding anti-social behaviour or compliance matters.
✨Showcase Your Organisational Skills
With a portfolio of around 700 properties, organisation is crucial. Bring examples of how you've successfully managed multiple tasks or projects simultaneously. Discuss any tools or systems you use to keep track of inspections, repairs, and tenant communications.
✨Align with Company Values
Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Think about how your personal values align with these and prepare to share specific instances where you've embodied these principles in your previous roles. This will help you stand out as a candidate who fits well within their culture.
