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For Companies At a Glance
- Tasks: Assist customers with queries and manage service requests in a hybrid role.
- Company: Leading UK service provider with a supportive workplace culture.
- Benefits: Flexible hours, diverse benefits, and a focus on work-life balance.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Strong communication skills and previous customer service experience.
- Other info: Full-time position with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
A leading UK service provider is looking for a Customer Services Advisor to join their Homes Team in Liverpool. This full-time, hybrid role requires excellent communication skills, strong customer service experience, and a commitment to high service standards.
Responsibilities include:
- Handling calls
- Assisting with customer queries
- Ensuring repairs are appropriately diagnosed and managed
The position offers diverse benefits and a supportive workplace culture.
Hybrid Customer Service Advisor - Flexible Hours in Liverpool employer: Pinnacle Group
Contact Detail:
Pinnacle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Advisor - Flexible Hours in Liverpool
✨Tip Number 1
Make sure you know the company inside out! Research their values, culture, and recent news. This will help us tailor our conversations and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, we should be ready to demonstrate our ability to handle queries smoothly. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insider tips and might even lead to a referral, which can really boost our chances of landing that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily and stay updated on any new opportunities.
We think you need these skills to ace Hybrid Customer Service Advisor - Flexible Hours in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer service, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively assist customers and handle queries.
Tailor Your Experience: We want to see how your previous experience aligns with the job description. Be specific about your customer service background and any relevant roles you've had. This helps us understand why you're a great fit for our Homes Team.
Highlight Your Problem-Solving Skills: In customer service, things don’t always go as planned. Share examples in your application of how you've successfully diagnosed and managed issues in the past. This shows us that you can handle the challenges that come with the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the position. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Pinnacle Group
✨Know the Company Inside Out
Before your interview, take some time to research the company and its services. Understand their values and what sets them apart in the customer service industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Practise articulating these scenarios clearly and confidently, as this will demonstrate your ability to communicate effectively.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you diagnosed and managed customer issues. Be ready to discuss how you approached these situations, what steps you took, and the outcomes. This will highlight your problem-solving skills and commitment to high service standards.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing positively to the workplace.
