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- Tasks: Ensure high-quality services and compliance through audits and performance monitoring.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, private medical insurance, and personal development opportunities.
- Why this job: Make a real difference for military families while advancing your career.
- Qualifications: 3-5 years in quality management with ISO9001 Lead Auditor certification or in progress.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group are looking for a Contract Quality Representative to join our Commercial & Compliance team within our Pinnacle Service Families division to support the delivery of high quality, compliant services across our contract. Reporting to the Contract Quality Manager, you will play a central role in assurance and governance activities, managing quality issues as they arise and ensuring our services meet all contractual, legal and accreditation standards.
Working closely with our delivery partners and regional teams, you will oversee the monitoring, auditing and reporting of performance, helping maintain consistency and compliance across all operations. Pinnacle Service Families manages 49,000 military family homes across the UK - one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do.
The ideal candidate will bring strong technical expertise in quality management, with experience creating, planning and delivering internal audits while maintaining impartiality and objectivity throughout. You will have a practical understanding of housing related policy and procedure, and be confident advising on systems, processes and compliance improvements. ISO9001 Lead Auditor qualified (or working towards), you will offer 3-5 years experience in a similar role and the ability to analyse data, communicate effectively across diverse teams and positively influence others. This is a remote role with occasional travel required to Witton, Bedfordshire and Cambridge.
Key responsibilities will include:
- Plan and conduct the Annual schedule of audits including Management System & Assurance Inspections.
- Undertake ad-hoc & supplier audits outside of the formal plan as and when required.
- Ensure Regional teams conduct Inspections on time and gather this data to allow for compliant monthly & quarterly reporting by the CQM.
- Work centrally and with regions to support the close out of any raised Non-Conformance Reports (NCRs) during internal and external audits.
- Provide training in Management System processes and procedures for the regional teams and supply chain.
- Assist in the development and continual improvement of the Contract Quality Plan.
Key requirements:
- 3 to 5 years experience successfully operating in a similar quality focused role.
- Strong experience planning, delivering and adjusting internal audits while maintaining impartiality.
- ISO9001 Lead Auditor certification or currently working towards it.
- Ability to advise on and improve systems and processes for quality assurance and compliance.
- Excellent communication and influencing skills, able to train others and build trust across teams.
Our Offer: The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Contract Quality Representative in Liverpool employer: Pinnacle Group
Contact Detail:
Pinnacle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Quality Representative in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Pinnacle Group. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Pinnacle Group's values and recent projects. Show us that you understand our mission and how your skills align with our goals. It’s all about making that connection!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your passion for quality management show!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and our company culture there.
We think you need these skills to ace Contract Quality Representative in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in quality management. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Auditing Skills: Since this role involves planning and conducting audits, be sure to detail your relevant experience. Mention any ISO9001 qualifications or similar certifications you've got under your belt.
Communicate Clearly: Effective communication is key in this role. In your application, demonstrate how you've successfully influenced teams or trained others in quality processes. Clear examples will make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Pinnacle Group
✨Know Your Quality Standards
Familiarise yourself with ISO9001 and other relevant quality management standards. Be ready to discuss how your experience aligns with these standards and how you can apply them in the role.
✨Showcase Your Audit Experience
Prepare specific examples of audits you've conducted, focusing on your planning, delivery, and any adjustments made. Highlight how you maintained impartiality and objectivity throughout the process.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since this role involves influencing diverse teams, think of ways to demonstrate your communication skills during the interview.
✨Emphasise Your People Skills
Pinnacle Group values a people-first culture, so be prepared to discuss how you've built trust and respect within teams. Share examples of how you've trained others or improved processes collaboratively.