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- Tasks: Manage housing services, support tenants, and coordinate repairs while enhancing customer experience.
- Company: Pinnacle Group, a leading provider of housing and community services.
- Benefits: Flexible working, additional leave, discounts, and personal development opportunities.
- Why this job: Make a real difference in communities while growing your career in a supportive environment.
- Qualifications: Experience in housing or customer service, strong communication skills, and a positive attitude.
- Other info: Join a diverse team committed to excellence and community support.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group are looking to recruit an experienced Housing Support Officer to deliver an efficient, responsive, and professional housing management service to our residents. In this role you will be managing low level anti-social behaviour, overseeing voids and lettings in line with contractual requirements, and maximising tenant involvement to enhance customer experience.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will be a confident and organised housing professional with strong communication skills, able to manage a varied workload, respond effectively to tenant needs, coordinate repairs and contractors, and build positive relationships while maintaining high standards of service. This is a fixed term role running until 27/02/2027.
Who we are: Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. We are a people-first organisation with a values-driven culture that has stood the test of time - reflected in the way we care for both our employees and our customers.
Who we are looking for: We are looking for someone who not only meets the key criteria below but also embraces our core values - Trust, Respect, Involve, Challenge, and Deliver Excellence - and is committed to earning and maintaining the confidence of our clients and communities.
Key Responsibilities:- Tenancy Management.
- Responding to tenants' enquiries.
- Reporting repairs to properties & Estates.
- Liaising with repair contractors to ensure works are completed within performance indicators and to a high standard.
- Effectively dealing with low level anti-social behaviour.
- Managing void and lettings processes in line with contractual obligations and as per client requirements.
- Ensuring customers receive high quality service by maximising tenant involvement.
- Delivering projects assigned by the Area Manager.
- Supporting the production of monthly performance and update reports by effectively liaising with internal and external colleagues.
- Knowledge of housing legislation and current practice is desirable; however, we will consider candidates with experience in a similar field willing to learn.
- Well-developed team working & customer service skills.
- Resilience to working in an ever-changing environment & a positive attitude.
- Experience of dealing with the public in challenging situations.
- Excellent communication skills (oral and written).
Our Offer: The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependent on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Housing Support Officer in Leicester employer: Pinnacle Group
Contact Detail:
Pinnacle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Officer in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Pinnacle Group and understanding their values. Be ready to discuss how your experience aligns with their mission of delivering excellent housing services and enhancing community life.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise when discussing your past experiences. Use examples that highlight your ability to manage tenant needs and resolve issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Pinnacle Group team.
We think you need these skills to ace Housing Support Officer in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing management and customer service. We want to see how your skills align with the role of Housing Support Officer, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills: Since strong communication is key for this role, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing candidates who can articulate their thoughts well, so make every word count!
Highlight Your Problem-Solving Abilities: In your application, share specific instances where you've successfully dealt with challenging situations or low-level anti-social behaviour. We’re looking for someone who can think on their feet and manage varied workloads, so let us know how you’ve done this in the past.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Pinnacle Group!
How to prepare for a job interview at Pinnacle Group
✨Know Your Housing Legislation
Brush up on the key housing legislation and current practices relevant to the role. Being able to discuss these topics confidently will show that you’re serious about the position and understand the framework within which Pinnacle Group operates.
✨Demonstrate Your Communication Skills
Prepare examples of how you've effectively communicated with tenants or managed challenging situations in the past. This is crucial for a Housing Support Officer, so be ready to showcase your ability to build positive relationships and respond to tenant needs.
✨Showcase Your Organisational Skills
Think of specific instances where you’ve successfully managed a varied workload or coordinated repairs and contractors. Highlighting your organisational skills will reassure the interviewers that you can handle the demands of the role efficiently.
✨Embrace Pinnacle's Core Values
Familiarise yourself with Pinnacle Group’s core values: Trust, Respect, Involve, Challenge, and Deliver Excellence. Be prepared to discuss how you embody these values in your work and how they align with your approach to housing management.
