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- Tasks: Lead service delivery for schools, ensuring smooth operations and high standards.
- Company: Pinnacle Group, a people-first organisation focused on community services.
- Benefits: Flexible working, private medical insurance, and retail discounts.
- Why this job: Make a real difference in educational settings while developing your leadership skills.
- Qualifications: Experience in service management and strong team leadership skills required.
- Other info: Join a diverse team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group are looking for an experienced Service Delivery Manager within an educational setting to join our Total FM Division to act as the single point of contact to a portfolio of 6 nominated schools across the Leeds & Kirklees area - head office is based in Morley. You will take ownership of all the core issues and provide timely responses and solutions in line with agreed service standards. Our Total Facilities Management team delivers integrated asset management and maintenance services across education, leisure, corporate, health and residential sectors. We focus on keeping facilities running smoothly, safely, and efficiently - helping our clients create spaces that work for everyone.
You will also provide leadership to superintendents, grounds manager and operatives as well as the school cleaning teams. This is a highly visible leadership role ensuring that the standard of service delivered is in accordance with standards set out by Facilities Management and meets the requirements of each school.
Key responsibilities will include:
- Oversee day‑to‑day service delivery, ensuring adherence to KPIs and SLAs.
- Management of recruitment, CRB clearance, rotas, non‑attendance, return to work interviews, disciplinary & grievance issues management via HR.
- Meet with Head Teachers at least fortnightly.
- Attend all school FM Meetings, ensuring actions are closed within the agreed timescale.
- Develop training documentation and workshops, and ensure all staff receive appropriate training and development, including a documented annual review.
- Ensure adherence to health and safety standards (COSHH, risk assessments).
- Frequent recorded monitoring/audit of sites to review standards and performance.
- Manage budgets, monitor operational costs, and optimise resource allocation to achieve efficiency.
- Deputies for the Contract Manager as directed, during sickness and holiday.
- Drive operational performance through effective resource planning, KPI monitoring, and issue resolution.
- Support team managers in creating a positive, inclusive, and high‑performing culture.
- Drive compliance with health and safety standards and contractual obligations.
- Assist with budget monitoring and cost control.
- Lead or support operational projects, ensuring timely delivery and alignment with strategic objectives.
Key requirements will include:
- Drivers licence with own transport is essential with mileage paid.
- Proven experience in service management, preferably within facilities, cleaning or educational settings.
- Strong team management skills and the ability to lead in a fast‑paced environment.
- You will ensure that all deliverables meet business goals, timelines, budgets, and stakeholder expectations.
- Proficiency in MS Office and specialised database systems (e.g., CAFM/CRM).
- Form part of the on‑call rota with availability 24/7 to attend the site as necessary.
- This post is subject to an Enhanced Disclosure and Barring Service (DBS) check to meet the child safeguarding regulations.
Our offer: The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, depending on your role or business area. These range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Service Delivery Manager in Leeds employer: Pinnacle Group
Contact Detail:
Pinnacle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and facilities management sectors. Attend local events or webinars where you can meet people from Pinnacle Group or similar organisations. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Pinnacle Group's values and recent projects. Think about how your experience aligns with their mission of delivering excellence in service. Practise answering common interview questions, but also be ready to discuss how you can contribute to their goals.
✨Tip Number 3
Showcase your leadership skills! In your conversations and interviews, highlight specific examples of how you've successfully managed teams and improved service delivery in previous roles. This will demonstrate that you're the right fit for a highly visible leadership role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Pinnacle Group and being part of their people-first culture.
We think you need these skills to ace Service Delivery Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in service management, especially within educational settings, and showcase how you've met KPIs and SLAs in past roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about facilities management and how your values align with Pinnacle Group's. Don't forget to mention your leadership skills and experience managing teams.
Showcase Relevant Experience: When filling out your application, be specific about your previous roles. Mention any experience you have with budget management, health and safety standards, and team training. This will show us that you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pinnacle Group
✨Know Your Stuff
Make sure you understand the role of a Service Delivery Manager in an educational setting. Familiarise yourself with Pinnacle Group's values and how they align with your own. Be ready to discuss your experience in service management, especially within facilities or educational contexts.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership abilities. Think about times when you've successfully managed teams or resolved conflicts. Pinnacle Group values strong team management, so be ready to demonstrate how you've fostered a positive and high-performing culture in previous roles.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Prepare scenarios where you've had to meet KPIs or SLAs under pressure. This will show your capability to drive operational performance effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the specific challenges faced by the Total FM Division or how they measure success in service delivery. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
