At a Glance
- Tasks: Oversee complex leasehold casework and manage a team to ensure compliance.
- Company: Join Pinnacle-Group, a leader in property management in Greater London.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on compliance and customer satisfaction.
- Why this job: Make a real difference in customer experience while leading a dedicated team.
- Qualifications: 2+ years of leasehold experience and strong managerial skills required.
The predicted salary is between 40000 - 50000 £ per year.
Pinnacle-Group is seeking a Leasehold Manager to oversee complex customer enquiries and leasehold casework in Greater London. You will manage a team of 2 Leasehold Coordinators and ensure compliance with regulatory requirements while providing a consistent customer experience.
The ideal candidate should have at least 2 years’ leasehold experience and proven managerial capability, handling complex casework and escalations. This hybrid role requires 1 office day per week in Holborn.
Leasehold Manager - Lead Complex Casework & Compliance employer: Pinnacle Group
Pinnacle-Group is an exceptional employer that values its employees by fostering a supportive work culture and providing ample opportunities for professional growth. Located in the vibrant area of Holborn, our team enjoys a hybrid working model that promotes work-life balance while engaging in meaningful projects that directly impact our customers. With a commitment to compliance and excellence, we empower our Leasehold Managers to lead with confidence and make a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Leasehold Manager - Lead Complex Casework & Compliance
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector, especially those who might know about leasehold roles. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of leasehold regulations and casework. We recommend practising common interview questions with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your managerial skills! When discussing your experience, highlight specific examples where you’ve successfully led a team or resolved complex issues. This will demonstrate your capability to handle the responsibilities of a Leasehold Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Leasehold Manager - Lead Complex Casework & Compliance
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your leasehold experience and managerial skills. We want to see how you've handled complex casework before, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Leasehold Manager role. Share specific examples of your past experiences that relate to the job description.
Showcase Your Compliance Knowledge:Since compliance is key in this role, make sure to mention any relevant regulations or standards you’re familiar with. We love candidates who can demonstrate their understanding of the regulatory landscape.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pinnacle Group
✨Know Your Leasehold Stuff
Make sure you brush up on your leasehold knowledge before the interview. Understand the key regulations and compliance requirements relevant to the role, as well as any recent changes in legislation. This will show that you're not just familiar with the basics but are also proactive about staying informed.
✨Showcase Your Management Skills
Since you'll be managing a team of Leasehold Coordinators, be ready to discuss your managerial experience. Prepare examples of how you've successfully led a team, handled escalations, and ensured a consistent customer experience. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Complex Casework Scenarios
Expect questions about handling complex casework. Think of specific cases you've dealt with in the past and how you approached them. Be ready to explain your thought process and the outcomes, highlighting your problem-solving skills and ability to navigate challenging situations.
✨Emphasise Your Customer-Centric Approach
Pinnacle-Group values a consistent customer experience, so be prepared to discuss how you prioritise customer needs in your work. Share examples of how you've gone above and beyond for customers, and how you ensure that your team maintains high standards of service.
