At a Glance
- Tasks: Oversee complex leasehold casework and manage a team to ensure excellent customer service.
- Company: Pinnacle Group, a leading provider of housing and neighbourhood services in the UK.
- Benefits: Inclusive culture, career development, competitive benefits, and discounts at popular retailers.
- Other info: Hybrid role with one day in the office, fostering a people-first environment.
- Why this job: Make a real impact in housing management while leading a dedicated team.
- Qualifications: 2 years of leasehold management experience and proven leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Pinnacle Group are looking for a Leasehold Manager to oversee complex customer enquiries and leasehold casework, including compliance, lease interpretation, and specialist transactions, ensuring a consistent customer experience and full alignment with regulatory and client requirements. In this role you will manage a team of 2 Leasehold Coordinators in delivering a seamless and efficient service to customers and clients. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have a minimum of 2 years’ leasehold experience, with proven supervisory or managerial capability, and a strong track record of handling complex casework, escalations, and lease interpretation, while leading a small team to deliver a consistent, compliant, and customer-focused service in line with regulatory and client requirements. This is a hybrid role with a requirement of 1 day in the office on Wednesdays in Holborn, London.
Key Responsibilities
- Provide technical oversight on complex casework and lease interpretation
- Oversee all leasehold and non-transactional casework across the portfolio
- Act as escalation point for complex or sensitive cases, including lease breaches, probates, subletting requests, lease interpretation disputes
- Manage risks associated with leasehold obligations and customer disputes; oversee the handling of enforcement and breach management
- Support the Staircasing and Resale Manager interpreting leases on complex transactions including resales & staircasing, remortgages, transfers of equity, certificates of compliance
- Support responses to solicitor enquiries and legal queries
- Act as primary point of contact for clients on leasehold matters
- Liaise with managing agents, solicitors, councils, and internal teams
- Support mobilisation of new stock, ensuring lease structures are understood
Key Requirements
- 2 years experience in leasehold management
- 2 years experience in interpreting residential leases
- Experience in managing complex casework and escalations
- Prior experience in a leadership role, e.g. team leader, supervisor, manager
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, ranging from additional leave packages to pension plans and discounts at your favourite retailers.
Leasehold Manager employer: Pinnacle Group
Pinnacle Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Leasehold Manager in our Holborn office, you will benefit from a hybrid working model, competitive benefits, and the opportunity to lead a dedicated team while making a meaningful impact in housing management across diverse communities.
StudySmarter Expert Advice🤫
We think this is how you could land Leasehold Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and leasehold sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to leasehold management. Think about your past experiences with complex casework and how you’ve led teams. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Showcase your expertise! Bring along examples of your work, like case studies or reports, to demonstrate your skills in lease interpretation and compliance. This will help you stand out as a candidate who knows their stuff.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining Pinnacle Group and contributing to our values-driven culture.
We think you need these skills to ace Leasehold Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Leasehold Manager role. Highlight your leasehold experience and any supervisory roles you've had. We want to see how your skills align with what we're looking for!
Showcase Your Experience:In your cover letter, give us examples of how you've handled complex casework and escalations. We love seeing real-life scenarios that demonstrate your problem-solving skills and customer focus.
Emphasise Our Values:Don’t forget to mention how you embody our values of Trust, Respect, Involve, Challenge, and Deliver Excellence. We’re all about a people-first culture, so show us how you fit into that!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Pinnacle Group
✨Know Your Leasehold Stuff
Make sure you brush up on your leasehold management knowledge. Understand the key aspects of lease interpretation and compliance, as well as any recent changes in regulations. This will help you answer questions confidently and show that you're up to date with industry standards.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your previous leadership experiences. Think of specific examples where you successfully led a team through complex casework or escalations. Highlight how you fostered a customer-focused environment and maintained compliance.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare by thinking about how you would handle sensitive cases, such as lease breaches or disputes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Align with Their Values
Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Familiarise yourself with these values and think about how your personal values align with them. Be ready to share examples from your past experiences that reflect these principles, showing that you’re a great cultural fit.
