At a Glance
- Tasks: Lead a team to support customers with complex needs and enhance service delivery.
- Company: Pinnacle Group, dedicated to improving customer experiences in social housing.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment focused on positive outcomes for customers.
- Why this job: Make a real difference in people's lives while leading a passionate team.
- Qualifications: Experience in social housing and understanding of welfare legislation required.
The predicted salary is between 30000 - 40000 £ per year.
Pinnacle Group is seeking an experienced Team Leader for the Tenancy Support Service within the Homes Customer Experience team. This key role focuses on supporting customers with complex needs to sustain their tenancies. You will manage a team, drive service delivery, and collaborate with stakeholders to improve outcomes.
The position involves developing proactive outreach services, conducting assessments, and maintaining relationships with support agencies. Experience in social housing and knowledge of welfare legislation are essential.
Lead Tenancy Support & Outreach | Flexible Working employer: Pinnacle Group
Pinnacle Group is an exceptional employer that prioritises the well-being and professional development of its employees. With a strong commitment to flexible working arrangements, a supportive work culture, and opportunities for growth within the social housing sector, team members are empowered to make a meaningful impact in the lives of customers with complex needs. Join us in fostering positive change while enjoying a collaborative environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Tenancy Support & Outreach | Flexible Working
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Pinnacle Group and their approach to tenancy support. Show us that you understand their mission and values, and be ready to discuss how your experience aligns with their goals.
✨Tip Number 3
Practice your outreach skills! Think of ways you can demonstrate your ability to engage with stakeholders and support agencies during the interview. Share examples of how you've successfully built relationships in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Lead Tenancy Support & Outreach | Flexible Working
Some tips for your application 🫡
Show Your Passion for Support:When writing your application, let your passion for helping customers with complex needs shine through. We want to see how your experience aligns with our mission to support tenancies and improve lives.
Highlight Relevant Experience:Make sure to showcase your experience in social housing and any knowledge of welfare legislation. We’re looking for someone who can hit the ground running, so don’t hold back on sharing your achievements!
Tailor Your Application:Take a moment to tailor your application specifically for this role. Mention how your skills can drive service delivery and enhance outreach services. We love seeing candidates who take the time to connect their background with our needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Pinnacle Group
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and welfare legislation. Being able to discuss these topics confidently will show that you're not just familiar with the basics, but that you truly understand the complexities involved in supporting customers with complex needs.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples from your past experiences where you've successfully led a team, driven service delivery, or improved outcomes. This will help the interviewers see how you can bring value to their team.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations related to tenancy support. Think about potential challenges you might face and how you would approach them. This shows that you’re proactive and have a strategic mindset when it comes to outreach services.
✨Build Relationships
Since collaboration with stakeholders is key, be prepared to discuss how you've built and maintained relationships in previous roles. Highlight any partnerships with support agencies and how those collaborations led to better outcomes for customers. This will illustrate your ability to work effectively within a network.
