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- Tasks: Manage tenant inquiries and support residents in vibrant communities.
- Company: Pinnacle Group is a leading UK provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, retail discounts, and personal development opportunities.
- Why this job: Make a positive impact on people's lives while working in a supportive, values-driven culture.
- Qualifications: Full driving license and experience in housing management or customer service required.
- Other info: Frequent travel to various locations and a commitment to community support is essential.
The predicted salary is between 28800 - 43200 £ per year.
Pinnacle Group are looking for a dedicated Housing Officer to manage and support our residents effectively. You will be joining our Homes team based in Birmingham. Your responsibilities will include handling tenant inquiries, managing housing allocations, ensuring compliance with housing policies, and addressing any issues that arise within the community. You will need excellent communication skills, a strong understanding of housing regulations, and a compassionate approach to customer service. If you are passionate about making a positive impact on people\’s lives and supporting vibrant communities, we would love to hear from you.
This role requires frequent travel to Turn Hill, Shrewsbury, Shawbury and Kineton. The working hours are Monday – Friday 8.30am – 4.30pm.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We\’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we\’re looking for
We\’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Deliver occupancy cycle services including pre-move out, move out, pre-move in, move in, and 14-day observation visits, ensuring high standards and collaboration with industry partners.
- Work in partnership with RAMS to ensure homes meet contractual move-in standards, providing families with high-quality housing and a welcoming service.
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Ensure move-out standards are met, applying recharges fairly and diplomatically using an evidence-based approach.
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Identify and resolve health and safety concerns in homes and communities, contributing to a holistic patch service for families.
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Liaise with local agencies, charities, and military support services to deliver joined-up support for families.
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Support large-scale and short-notice moves, including regional/national travel and covering colleagues\’ absences.
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Lead and assist in resolving complaints and occupancy breaches, including drafting reports and formal responses.
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Maintain accurate records in all operational systems, ensuring high-quality casework and compliance with procedures.
Key requirements:
- Full driving license
- Prior experience in public or private sector housing management, or a customer service-focused operational environment.
- Demonstrates commitment to and passion for providing enhanced services to service families
- Good standard of numeracy and literacy
Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
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Housing Officer employer: Pinnacle Group
Contact Detail:
Pinnacle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific housing regulations and policies relevant to the Birmingham area. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role and its responsibilities.
✨Tip Number 2
Network with current or former Housing Officers, especially those who have worked at Pinnacle Group. They can provide valuable insights into the company culture and expectations, which can give you an edge during the selection process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully handled tenant inquiries or resolved complaints. Having concrete examples ready will showcase your problem-solving skills and customer service experience.
✨Tip Number 4
Since the role involves frequent travel, be ready to discuss your flexibility and willingness to travel for work. Highlight any previous experiences that required you to adapt to different locations or communities.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Housing Officer position. Tailor your application to highlight how your skills and experiences align with what Pinnacle Group is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing management or customer service. Use specific examples to demonstrate your understanding of housing regulations and your ability to handle tenant inquiries effectively.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples in your application that illustrate your ability to communicate clearly and compassionately with residents and stakeholders.
Express Your Values: Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Make sure to reflect these values in your application by sharing how you embody them in your professional life and how they relate to your passion for supporting communities.
How to prepare for a job interview at Pinnacle Group
✨Understand Housing Regulations
Make sure you brush up on your knowledge of housing regulations and policies. Being able to discuss these confidently will show that you are well-prepared and understand the responsibilities of a Housing Officer.
✨Demonstrate Compassionate Customer Service
Prepare examples from your past experiences where you provided excellent customer service, especially in challenging situations. This role requires a compassionate approach, so showcasing your ability to empathise with residents will be key.
✨Showcase Your Communication Skills
Since the role involves handling tenant inquiries and liaising with various agencies, practice articulating your thoughts clearly. You might want to prepare for common interview questions that assess your communication abilities.
✨Highlight Team Collaboration Experience
Pinnacle Group values teamwork, so be ready to discuss how you've successfully worked in partnership with others in previous roles. Share specific examples of how collaboration led to positive outcomes in your work.
