Pinnacle Group is seeking a Complaints Officer to join our Residential Management Services division in London. The role leads end-to-end complaint handling across social and private housing, ensuring fair, timely and empathetic responses while upholding regulatory codes.
You will coordinate investigations, liaise with contractors and service managers, draft clear responses, and promote a resident-centred approach.
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Housing Complaints Lead (Hybrid) employer: Pinnacle Group
Pinnacle Group is an excellent employer, offering a supportive work culture that values teamwork and dedication. As part of our Soft FM team in Enfield, you will benefit from ongoing training and development opportunities, ensuring your skills grow alongside the company. Enjoy the satisfaction of working outdoors while contributing to the beautification of our housing sites, all within a friendly and dynamic environment.
