At a Glance
- Tasks: Provide admin support and respond to resident enquiries in a friendly manner.
- Company: Join Pinnacle Group, a leading provider of housing services in the UK.
- Benefits: Enjoy flexible working, retail discounts, and a supportive work culture.
- Other info: Inclusive culture with opportunities for personal development and growth.
- Why this job: Make a difference in communities while developing your career in housing.
- Qualifications: Strong admin skills and ability to handle enquiries efficiently.
The predicted salary is between 30000 - 42000 £ per year.
Overview Pinnacle Group are looking to recruit a Housing Assistant to provide administrative and organisational support to the Senior Housing Manager and respond to a wide range of enquiries from residents and other customers by providing advice and information at the first point of contact through assessing customer needs in a prompt, efficient and courteous manner. This is an office-based role with the working hours of Monday - Friday 9AM - 5PM. You will be joining our Affordable Housing team based in Canning Town. The Affordable Housing team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes. The ideal candidate will have strong administrative experience and will be confident handling a high volume of enquiries, accurately recording information and making timely referrals where appropriate.
Who We Are Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values-driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Responsibilities
- Answer reception and telephone enquiries and respond to requests for information received by other means such as e-mail, social media, fax or voicemail.
- Accurately collect and record customer information and, where necessary, complete timely referrals to either internal or external contacts as appropriate.
- Provide comprehensive administrative and organisational support to the Senior Housing Manager and other members of the Housing Management team.
- Logging, acknowledging and ensuring responses are issued within the required timescales for correspondence, complaints and members enquiries.
- Assisting the Housing Management Team with access arrangements, tenancy changes, arranging visits/inspections and maintaining up-to-date records.
Qualifications
- Ability to work in a fast-moving, pressurised, front line housing management environment dealing with complex issues and competing priorities.
- Ability to produce and present comprehensive professional reports clearly and concisely to a diverse audience.
- Ability to use initiative and make accurate and timely decisions whilst under pressure.
- Ability to interpret and analyse data and performance information, identifying issues and resolution required.
- Good interpersonal skills and a proven ability to communicate effectively at all levels in both individual and group situations.
Our Offer The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependent on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Car/Car Allowance
- Electric Vehicle Scheme
Housing Assistant employer: Pinnacle Group
Pinnacle Group is an exceptional employer that prioritises a people-first culture, fostering an inclusive environment where employees can thrive and develop their careers. With a commitment to values such as Trust, Respect, and Excellence, the company offers a range of benefits including flexible working arrangements, enhanced pension schemes, and personal development plans, making it an ideal place for those seeking meaningful and rewarding employment in the housing management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Pinnacle Group.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Pinnacle Group? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Pinnacle Group's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Housing Assistant role at Pinnacle Group, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Pinnacle Group
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Pinnacle Group operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Pinnacle Group. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Pinnacle Group.
