At a Glance
- Tasks: Be the first point of contact for helpdesk queries and manage job resolutions.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services in the UK.
- Benefits: Enjoy flexible working arrangements, personal development plans, and an inclusive culture.
- Other info: Full training provided; we welcome diverse applicants to reflect our communities.
- Why this job: Thrive in a fast-paced environment while making a real impact in your community.
- Qualifications: Excellent customer service skills and proficiency in Microsoft Office are essential.
The predicted salary is between 24000 - 36000 £ per year.
Pinnacle Group is looking for a proactive and motivated Helpdesk Operative to join our busy Helpdesk team. In this frontline role, you'll serve as the first point of contact for all incoming helpdesk queries, ensuring all reported jobs are logged accurately and managed efficiently through to resolution. Your day-to-day responsibilities will include overseeing the helpdesk function, providing essential administrative support and coordinating the allocation of work orders to internal maintenance teams.
You will be joining our Total FM team who provide integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best. The hours of work are between 8am and 6pm, Monday to Friday on rotating shift patterns - 8am to 4pm, 9am to 5pm and 10am to 6pm.
If you thrive in a fast-paced environment, have excellent communication and admin skills, and enjoy being the central hub in a service-focused team, we'd love to hear from you. Full training will be provided.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We're a people-first organisation with a values-driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we're looking for
We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Greet and sign in/out all visitors and subcontractors in accordance with site procedures.
- Respond to student enquiries efficiently via telephone, email, and in person.
- Manage and sort incoming student mail and parcels.
- Log and monitor cleaning and maintenance requests to ensure timely resolution.
- Maintain and update staff key records accurately.
- Perform general administrative duties including photocopying, filing, and document handling.
- Conduct regular audits to ensure compliance with internal procedures.
- Support conferencing operations, including delegate check-in/out and assisting with ad hoc tasks as required.
Key requirements:
- Excellent Customer Service Skills, able to communicate effectively and professionally with a wide range of individuals.
- Proficient in Microsoft Office, working knowledge of Word, Excel and Outlook.
- Previous experience in a similar role, ideally within the facilities management or property services sector.
- Capable of working independently and demonstrating initiative in a fast-paced environment.
- Reliable with a proactive attitude and adaptable to changing priorities.
- Basic understanding of Multi-Trades, awareness or experience in various maintenance trades is advantageous.
Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
In addition to statutory benefits such as sick pay, maternity/paternity pay, pension scheme and annual leave, we offer a wide range of benefits at Pinnacle Group, dependent on your role or business area.
Helpdesk Operative in Hatfield employer: Pinnacle Group
Pinnacle Group is an exceptional employer that prioritises a people-first culture, fostering an inclusive environment where employees can thrive and develop their careers. As a Helpdesk Operative, you will benefit from comprehensive training, flexible working arrangements, and a commitment to personal development, all while being part of a dynamic team that plays a crucial role in maintaining essential services across various sectors. Join us to be part of a values-driven organisation that truly respects and involves its employees, ensuring you feel valued and empowered in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Operative in Hatfield
✨Tip Number 1
Familiarise yourself with Pinnacle Group's values of Trust, Respect, Involve, Challenge, and Deliver Excellence. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on effective communication. Practise responding to common helpdesk scenarios, so you can showcase your ability to handle queries efficiently during any discussions.
✨Tip Number 3
Gain a basic understanding of multi-trades and maintenance processes. This knowledge will not only help you in the role but also impress the hiring team, showing that you're proactive and ready to contribute from day one.
✨Tip Number 4
Network with current or former employees of Pinnacle Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your application process.
We think you need these skills to ace Helpdesk Operative in Hatfield
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements for the Helpdesk Operative position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in customer service or administrative roles, particularly within facilities management or property services. Use specific examples to demonstrate your ability to handle helpdesk queries effectively.
Showcase Communication Skills:Since excellent communication is crucial for this role, make sure to illustrate your communication skills in your application. Mention instances where you successfully resolved issues or assisted customers, whether in person, over the phone, or via email.
Express Your Values:Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Reflect these values in your application by providing examples of how you embody them in your work ethic and interactions with others.
How to prepare for a job interview at Pinnacle Group
✨Showcase Your Customer Service Skills
As a Helpdesk Operative, you'll be the first point of contact for queries. Make sure to highlight your previous customer service experience and provide examples of how you've effectively communicated with diverse individuals.
✨Demonstrate Proficiency in Microsoft Office
Since the role requires proficiency in Microsoft Word, Excel, and Outlook, be prepared to discuss your experience with these tools. You might even want to mention specific tasks you've accomplished using them.
✨Emphasise Your Ability to Work Independently
The job involves managing tasks in a fast-paced environment. Share examples of how you've successfully worked independently and taken initiative in previous roles, especially in similar settings.
✨Align with Company Values
Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Familiarise yourself with these values and think of ways you can demonstrate that you embody them during your interview.
