Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage helpdesk enquiries and ensure smooth operations in a dynamic environment.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, private medical insurance, and discounts at your favourite retailers.
- Other info: Fixed term role until 01/09/2027 with excellent career growth opportunities.
- Why this job: Be the first point of contact and make a real difference in community services.
- Qualifications: Strong admin skills and computer literacy; no FM experience needed.
The predicted salary is between 25000 - 30000 £ per year.
Pinnacle Group is looking for a highly organised Helpdesk Administrator to join our team as the first point of contact for all helpdesk enquiries. In this role, you will be responsible for managing the day-to-day administrative functions of the contract office, ensuring that all reported jobs are allocated, tracked, and resolved efficiently. You will play a key role in maintaining excellent communication between clients, contractors and internal teams to guarantee smooth operations and timely job completion. You will be joining our Total FM team based in Kent. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.
The ideal candidate will bring administration experience, demonstrating strong computer literacy, excellent interpersonal skills and the ability to work proactively under their own initiative. Experience within Facilities Management is not necessary. The role is a fixed term position until 01/09/2027. On site working, Monday to Friday, 8am to 4:30pm. Due to the nature of this role, an Enhanced DBS check is required.
Key Responsibilities
- Day to day responsibility for the contract office administrative functions.
- Dealing with general enquiries relating to the contract.
- Allocating work orders to internal / external contractors, tracking job progress, implementing escalation procedures and reporting back to clients and contract staff on job progress.
- Ordering of supplies / materials.
- Process reactive maintenance works supplier invoices for approval and payment.
- Manage monthly updates in the form of a report, documenting activity monthly, in line with the client report for completed jobs.
- Manage contractor documentation for presentation to client for payment approval.
Key Requirements
- Administration experience working within a FM environment or similar; experience within a challenging environment is essential.
- Strong computer literacy.
- Excellent written and oral communication skills.
- Ability to prioritise workload effectively and efficiently.
- Ability to work under own initiative.
Our Offer
We offer a wide range of benefits at Pinnacle Group, depending on your role or business area. These range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity / paternity packages
- Flexible working arrangements
- Life assurance
- Enhanced pension scheme
- Additional annual leave
- Private medical insurance
- Cycle to work scheme
- Employee assistance programme
- Retail discounts
- Childcare assistance
- Season ticket loans
- Sick pay schemes
- Personal development plans
Helpdesk Administrator employer: Pinnacle Group
Contact Detail:
Pinnacle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Pinnacle Group and understanding their values. Be ready to discuss how your skills align with their mission of Trust, Respect, Involve, Challenge, and Deliver Excellence.
✨Tip Number 3
Practice your communication skills! As a Helpdesk Administrator, you'll need to convey information clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Pinnacle Group.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Administrator role. Highlight your administration experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Pinnacle Group. Mention our values of Trust, Respect, Involve, Challenge, and Deliver Excellence, and show us how you embody these in your work.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we want to see that you can convey information effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Pinnacle Group!
How to prepare for a job interview at Pinnacle Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Administrator role. Familiarise yourself with the key responsibilities and requirements listed in the job description. This will help you tailor your answers to show how your skills and experience align perfectly with what Pinnacle Group is looking for.
✨Show Off Your Communication Skills
As a Helpdesk Administrator, excellent communication is crucial. During the interview, demonstrate your interpersonal skills by engaging actively with the interviewer. Use clear and concise language, and don’t hesitate to ask questions if you need clarification. This shows that you’re proactive and keen to ensure smooth operations.
✨Prepare Real-Life Examples
Think of specific examples from your past experiences that showcase your organisational skills and ability to manage multiple tasks. Whether it’s handling enquiries or tracking job progress, having concrete examples ready will help you illustrate your capabilities effectively during the interview.
✨Emphasise Your Initiative
Pinnacle Group values candidates who can work independently. Be prepared to discuss situations where you took the initiative to solve problems or improve processes. Highlighting your proactive approach will resonate well with their values of Trust, Respect, and Delivering Excellence.