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- Tasks: Manage a diverse portfolio of residential properties and ensure high service standards.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, competitive pay, and a range of employee perks.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
- Why this job: Make a real difference in communities while developing your career in property management.
- Qualifications: Experience in housing management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Pinnacle Group are looking for an experienced Property Manager to join our Homes Division, overseeing a diverse residential portfolio across Gloucestershire, Worcestershire, Herefordshire and the wider regional area. This is a field-based role with a strong element of site ownership, managing a portfolio of circa 700 properties across locations including Worcester, Ross on Wye, Lydney, Hereford and Swindon. As a key representative of Pinnacle and its clients, you will take full accountability for your sites, ensuring they are well maintained, fully compliant and consistently delivering a high standard of service to residents and stakeholders.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have proven experience in front line housing or property management, with a strong understanding of affordable housing, residential lettings and relevant legislation. You will be confident managing a multi-site portfolio, including voids, sign ups, estate inspections and ASB, and comfortable in a field-based role with travel across the region three days per week. Strong communication, organisation and stakeholder management skills are essential, alongside the ability to work independently in a fast-paced environment. A full driving licence is required and a CIH or ARLA qualification would be advantageous.
Key responsibilities will include:
- Report directly to the Team Manager and deliver on the strategic and operational objectives set for the portfolio.
- Take full ownership and accountability for the assigned sites, ensuring they are maintained to a high standard and meet all contractual and compliance requirements.
- Monitor the performance of contractors and service providers, holding them accountable for the quality and timeliness of their work.
- Manage all property management functions, including void turnarounds (viewings, sign-ups, mutual exchanges), inventory management, and check-out appointments.
- Address and manage anti-social behaviour cases, including the preparation and serving of legal notices, and represent the organisation in court proceedings when necessary.
- Respond to tenant and client enquiries via telephone and written correspondence, ensuring timely and professional communication.
- Prepare and support the production of accurate and timely monthly/quarterly client reports.
- Conduct regular estate inspections, identify issues in communal areas, and ensure that required actions are completed without delay.
- Work in partnership with the Technical Team to oversee health and safety compliance and ensure timely resolution of any actions.
- Manage residential compliance, log and track tenant repairs using Qube PM software and client systems and oversee defect resolution.
- Maintain accurate and up-to-date tenancy records and ensure full compliance with legal and policy requirements.
Key requirements:
- Strong knowledge of affordable rent housing, residential lettings and the wider property sector.
- Good understanding of housing legislation and current best practice.
- Proven experience in front line housing management.
- Ability to manage the full housing management cycle including voids, sign-ups, estate inspections and repairs.
- Excellent IT skills, including Word and Excel, with strong report writing capability.
- Full driving licence with willingness to travel across sites, alongside strong organisation and diary management skills.
Our Offer:
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plan
Property Manager in Gloucester employer: Pinnacle Group
Contact Detail:
Pinnacle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property management field and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you to a position.
✨Tip Number 2
Get your game face on for interviews! Research Pinnacle Group and prepare to discuss how your experience aligns with their values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Show them you're not just a fit for the role, but for their culture too.
✨Tip Number 3
Be proactive! If you see a property management issue in your area, consider reaching out to local agencies or even Pinnacle Group directly to offer your insights. This shows initiative and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Pinnacle Group and being part of their mission to support thriving communities.
We think you need these skills to ace Property Manager in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Manager role. Highlight your experience in housing management, especially with affordable housing and residential lettings. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how you embody our values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Let us know why you’re the perfect fit for Pinnacle Group.
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Use clear and professional language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pinnacle Group
✨Know Your Portfolio
Before the interview, take some time to familiarise yourself with the properties you'll be managing. Understand the specifics of the portfolio, including any recent developments or challenges. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Brush Up on Legislation
Make sure you have a solid grasp of housing legislation and best practices relevant to affordable housing and residential lettings. Be prepared to discuss how you’ve applied this knowledge in previous roles, as it’s crucial for ensuring compliance and maintaining high standards.
✨Demonstrate Communication Skills
As a Property Manager, strong communication is key. Prepare examples of how you've effectively managed tenant enquiries or resolved conflicts in the past. Highlight your ability to communicate professionally, both verbally and in writing, as this will be essential in your day-to-day responsibilities.
✨Showcase Your Organisational Skills
Given the multi-site nature of the role, it's important to demonstrate your organisational abilities. Discuss how you manage your time and prioritise tasks, especially when juggling multiple properties. Mention any tools or software you use to stay organised, like Qube PM, to show you're tech-savvy.