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- Tasks: Manage housing services for families, ensuring smooth transitions and support.
- Company: Pinnacle Group, a leading provider of housing and neighbourhood services in the UK.
- Benefits: Flexible working, private medical insurance, retail discounts, and personal development opportunities.
- Why this job: Make a real difference in the lives of service families while building strong community relationships.
- Qualifications: Experience in housing management or customer service, with strong communication skills.
- Other info: Join an inclusive culture that values diversity and supports your career growth.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group are looking for a Housing Officer to join our Homes Team within our Pinnacle Service Families division to deliver a mobile patch-based housing management service. The role involves attending appointments with service families as they move into and out of their homes and while they are in occupation. In addition to delivering housing management services, the Housing Officer will play a key role in developing relationships and engaging with stakeholders including industry partners to ensure families receive a holistic and seamless individual and patch management service.
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We are a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
We are looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities- Deliver all aspects of the occupancy cycle, including pre-move, move in, settling-in visits, and move out, ensuring contractual standards are achieved.
- Work in partnership with RAMS and other industry partners to meet void and move in standards, providing families with safe, high-quality homes.
- Apply move out standards fairly, managing recharges with an evidence-based and diplomatic approach.
- Identify, raise, and monitor issues affecting family wellbeing, housing conditions, or community environments, ensuring timely resolution.
- Plan, monitor, and manage appointments, ensuring effective communication of any changes to families and stakeholders.
- Build strong relationships with internal teams, external partners, local agencies, charities, and military representatives to ensure joined-up support for families.
- Support regional and national moves, sometimes at short notice, including covering for colleagues when required.
- Represent Pinnacle at events, surgeries, and stakeholder meetings, promoting engagement with service personnel and their families.
- Investigate and resolve complaints and tenancy breaches, drafting reports and responses as required.
- Support the delivery of aids, adaptations, and CAAS processes where Housing Officer input is required.
- Experience in housing management or a customer-focused operational role, in either public or private sectors.
- Demonstrated ability to deliver exceptional customer service, handling sensitive situations with empathy and professionalism.
- Strong communication and relationship-building skills with diverse stakeholders, including service families and military personnel.
- Excellent organisational skills to manage a mobile patch effectively and meet contractual standards.
- Full UK driving licence and willingness to travel regionally and nationally (including occasional overnight stays).
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Vehicle
Housing Officer in Gloucester employer: Pinnacle Group
Contact Detail:
Pinnacle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Gloucester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pinnacle Group's values and think about how you can demonstrate Trust, Respect, Involve, Challenge, and Deliver Excellence in your responses. This will show that you're not just a fit for the role, but also for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the key responsibilities of a Housing Officer, especially around customer service and relationship building.
✨Tip Number 3
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the team. This shows your interest and helps you gauge if Pinnacle Group is the right place for you. Plus, it’s a great way to engage with your interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from Pinnacle Group.
We think you need these skills to ace Housing Officer in Gloucester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in housing management and customer service, and show how you embody our values of Trust, Respect, Involve, Challenge, and Deliver Excellence.
Showcase Your Communication Skills: Since this role involves building relationships with various stakeholders, emphasise your strong communication skills. Share examples of how you've effectively engaged with diverse groups, especially in sensitive situations.
Be Organised: Demonstrate your organisational skills by outlining how you manage multiple appointments and tasks. Mention any tools or methods you use to stay on top of your responsibilities, especially in a mobile patch-based role.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the role and our company.
How to prepare for a job interview at Pinnacle Group
✨Know Your Stuff
Before the interview, make sure you understand Pinnacle Group's values and how they align with your own. Familiarise yourself with the key responsibilities of a Housing Officer and think about how your past experiences relate to them. This will help you demonstrate that you're not just a good fit for the role, but also for the company culture.
✨Showcase Your People Skills
As a Housing Officer, you'll be working closely with service families and various stakeholders. Prepare examples of how you've built strong relationships in previous roles. Think about times when you've handled sensitive situations with empathy and professionalism, as this will highlight your ability to deliver exceptional customer service.
✨Be Organised and Flexible
Since the role involves managing a mobile patch, it's crucial to show that you can juggle multiple appointments and adapt to changes. Bring a planner or a digital calendar to the interview and discuss how you prioritise tasks and manage your time effectively. This will demonstrate your organisational skills and readiness for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges faced by the Housing Officer, or how Pinnacle Group measures success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
