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For Companies At a Glance
- Tasks: Support property management and engage with residents in a dynamic role.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, competitive pay, and a range of employee perks.
- Why this job: Make a real difference in communities while developing your career.
- Qualifications: Experience in property management and strong communication skills are essential.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Pinnacle Group are looking for a proactive Deputy Property Manager to provide day to day support for our Property Management Team. This is a varied role that combines the administrative duties with on-site property management for a large portfolio comprising 23 residential blocks at Trinity Walk for a mixed tenure of social housing and private leaseholders. In the role you will assist with supporting with activities involving block management, service charges and resident engagement.
You will be joining our Homes team who serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.
The ideal candidate will be proactive, well-organised and confident in handling a wide range of housing management and administrative tasks. They will have excellent communication skills, a strong customer service ethos, and the ability to work independently.
This is a full-time role with the working hours of Monday – Friday 9AM-5PM and offers a hybrid working pattern of 2 days on site at Trinity Walk.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We\\\’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We\\\’re Looking For
We\\\’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Assist the Property Managers in managing the administration of the clients\\\’ customer portal.
- Assist the Property Manager to ensure annual Service Charge accounts are created, approved by client and issued to leaseholders.
- Monitor payment of contractors and ensure invoices are processed promptly.
- Undertake regular site visits and create site reports covering observations and remedial works required.
- Instruct contractors for repair works and verify contractor work completed to specification.
- Create and issue notices, periodic estate newsletters and updates on the client\\\’s customer portal.
- Arrange periodic estate events for leaseholders/residents.
- Assist the Property Manager in managing all on site staff including sickness & performance reviews.
- Arrange periodic health and safety assessments/inspections (e.g. lifts, plant, machinery, water, and fire) and discharge any resulting actions.
Key requirements:
- Previous block/property management experience
- Communication (written/oral) & inter-personal skills.
- Be able to perform a whole range of housing management and administrative tasks.
- IT skills (Word and Excel and relevant software)
- Property management qualification (desirable)
- Experience using Qube and/or FixFlo (desirable)
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
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Deputy Property Manager employer: Pinnacle Group
Contact Detail:
Pinnacle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Property Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pinnacle Group's values and think about how you can demonstrate them. We love seeing candidates who align with our principles of Trust, Respect, Involve, Challenge, and Deliver Excellence.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to property management and customer service. We want to see how you handle real-life scenarios, so think of examples from your past experiences that showcase your skills.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, as a Deputy Property Manager, you'll need to engage with residents and contractors, so let us see how well you can connect with people.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows us that you're genuinely interested in the position and want to be part of our Homes team.
We think you need these skills to ace Deputy Property Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in property management. We want to see how your skills align with the role of Deputy Property Manager, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills: Since this role involves a lot of interaction with residents and contractors, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to engage effectively with others.
Highlight Your Organisational Skills: Being well-organised is key for this position. In your application, mention any experiences where you successfully managed multiple tasks or projects. This will show us that you can handle the varied responsibilities of the Deputy Property Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Pinnacle Group and our values!
How to prepare for a job interview at Pinnacle Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Deputy Property Manager inside out. Familiarise yourself with block management, service charges, and resident engagement. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated with clients or residents in the past. Think about situations where you resolved conflicts or improved customer satisfaction – these stories will highlight your skills.
✨Demonstrate Proactivity
Pinnacle Group values a proactive approach, so be ready to discuss times when you've taken initiative in previous roles. Whether it was streamlining processes or engaging with residents, showing that you can think ahead will set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, upcoming projects, or how they measure success in the role. This not only shows your interest but also gives you a better understanding of the company culture.
