At a Glance
- Tasks: Manage grounds maintenance contracts, ensuring quality service and compliance with health and safety regulations.
- Company: Join Pinnacle Group, a leader in housing and facilities management.
- Benefits: Enjoy flexible working, private medical insurance, and personal development plans.
- Other info: Full-time role with a company vehicle and excellent career growth opportunities.
- Why this job: Make a real impact on community environments while leading dynamic teams.
- Qualifications: Experience in landscaping or grounds maintenance and strong team management skills.
The predicted salary is between 40000 - 50000 £ per year.
Pinnacle Group is looking for an experienced Contract Manager to join our Soft Facilities Management division, overseeing a multi-site grounds maintenance contract across South London and Wembley. You will be responsible for delivering high-quality services, ensuring contracts are completed on time, within budget and to a consistently high standard. The role includes leading recruitment and training, managing team performance, overseeing budgets, and ensuring full compliance with health and safety regulations. Building and maintaining strong relationships with clients, stakeholders, and tenants will be key to driving service excellence and continuous improvement across the contract.
Our Soft Facilities Management division delivers essential services to homes, schools, universities and public sector organisations – including housing providers and blue light authorities. We focus on creating clean, safe and welcoming environments, with a commitment to quality, community impact and customer care.
The ideal candidate will have proven experience within landscaping, grounds maintenance, or arboriculture, with a strong track record of managing multiple contracts and operational teams. You will demonstrate strong commercial awareness and a proactive, solutions-focused mindset, supported by excellent communication and client management skills. You will also have a solid understanding of health and safety regulations and site compliance, alongside a full UK driving licence. This is a full-time, on-site position. An electric vehicle is provided. The working hours are 7:30am to 3:30pm, Monday to Friday.
Key Responsibilities- Manage the delivery of landscaping and grounds maintenance services across a multi-site portfolio, ensuring consistent quality and performance.
- Conduct regular site audits, inspections, and risk assessments to maintain high operational and safety standards.
- Ensure all services are delivered in line with contract specifications, KPIs, and site-specific Health & Safety requirements.
- Lead, motivate, and develop on-site teams, including recruitment, onboarding, training, rota planning, and performance management.
- Provide day-to-day operational oversight and support to grounds maintenance teams to ensure efficient service delivery.
- Manage subcontractors, ensuring compliance with contractual obligations, quality standards, and safe working practices.
- Carry out regular estate inspections and engage with residents, housing officers, and local stakeholders to address concerns and drive satisfaction.
- Monitor and control contract budgets, supporting cost management and ensuring delivery within agreed financial targets.
- Ensure full compliance with health, safety, and environmental legislation, responding promptly to incidents and implementing corrective actions.
- Drive continuous improvement initiatives, manage customer feedback, and handle escalations while maintaining strong client relationships through clear and proactive communication.
- Proven experience within commercial landscaping, grounds maintenance, arboriculture, or a similar sector.
- Demonstrated experience managing operational teams, including leading dispersed teams, supervising staff, and delivering multiple contracts.
- Strong commercial and financial acumen, including budget management and exposure to profit and loss accountability.
- Excellent communication, organisation, and client management skills, with the ability to build and maintain strong stakeholder relationships.
- Excellent knowledge of health & safety regulations and compliance standards, alongside competent IT skills (Microsoft Office) and a full UK driving licence.
- Horticultural or landscaping qualifications and IOSH Managing Safely (or equivalent) are desirable.
- Maternity/paternity packages.
- Flexible Working Arrangements.
- Life Assurance.
- Enhanced Pension Scheme.
- Additional Annual Leave.
- Private Medical Insurance.
- Cycle to Work Scheme.
- Employee Assistance Programme.
- Retail Discounts.
- Childcare Assistance.
- Season Ticket Loans.
- Sick Pay Schemes.
- Personal Development Plans.
- Company Vehicle.
- Company Bonus.
About Pinnacle Group: Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.
Contract Manager - Ground Maintenance in Croydon employer: Pinnacle Group
Pinnacle Group is an exceptional employer, offering a dynamic work environment where you can make a tangible impact on communities across South London and Wembley. With a strong focus on employee development, flexible working arrangements, and a comprehensive benefits package including private medical insurance and enhanced pension schemes, we prioritise the well-being and growth of our team members. Join us to be part of a dedicated team that values quality service delivery and fosters strong relationships with clients and stakeholders.
