Contract Manager P1343

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We are a people-first organisation with a values-driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Pinnacle Group are looking for an experienced Contract Manager to manage the Soft Services of cleaning, grounds maintenance, window cleaning and deep cleaning within a social housing environment. You will be responsible for managing multi-site facilities contracts, ensuring services are delivered to high standards, on time and within budget. You will oversee recruitment and training, managing budgets and performance, ensuring health & safety compliance and maintaining strong client relationships. You will be joining our Soft FM team based in Northwest London, travel to Slough, High Wycombe and Cambridge will be required. Our Soft FM team is responsible for a wide range of cleaning, grounds maintenance and caretaking services to ensure community assets are well-maintained.

The ideal candidate will have proven experience managing outsourced service contracts within the facilities management sector, with a strong focus on service quality and tenant satisfaction. They will demonstrate effective budget control, along with robust financial and performance monitoring skills. A solid understanding of health and safety regulations is essential. The role involves conducting audits, inspections and risk assessments, as well as managing feedback and driving continuous improvement. If you are passionate about people and delivering high-quality services, this could be the right opportunity for you.

We are looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

• Conduct risk assessments and regular audits and supervise operations to maintain high standards.
• Ensure all services are delivered in line with contract specifications, KPIs, and site-specific Health and Safety plans.
• Recruit, supervise, and support on-site staff or subcontractors.
• Conduct local walkabouts and interface with residents and housing officers.
• Assist in managing the contract budget, ensuring expenditures remain within budget.
• Ensure all operations are fully compliant with health, safety and environmental legislation.
• Address incidents or hazards and implement corrective actions.
• Drive initiatives for continuous improvement and customer satisfaction.
• Handle feedback and service escalations effectively.

Key requirements:

• Proven experience in managing soft facilities services in cleaning and grounds maintenance.
• Experience with budget management and full profit and loss accountability.
• Demonstrable track record in facilities management, particularly in a multi-site environment.
• Knowledge of health and safety regulations, compliance standards, and best practices in facilities management.
• Full driving licence.
• IOSH Managing Safely Qualification or equivalent is advantageous.

Our offer: The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans