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- Tasks: Manage cleaning and maintenance services across multiple sites, ensuring high standards and compliance.
- Company: Pinnacle Group is a leading UK provider of housing and neighbourhood services with a people-first culture.
- Benefits: Enjoy flexible working, enhanced leave, private medical insurance, and discounts at popular retailers.
- Why this job: Join a values-driven team focused on community impact and delivering excellence in service quality.
- Qualifications: Experience in facilities management, budget control, and health & safety regulations is essential.
- Other info: We welcome diverse applicants and offer opportunities for personal development and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group are looking for an experienced Contract Manager to manage the Soft Services of cleaning, grounds maintenance, window cleaning and deep cleaning within a social housing environment. You will be responsible for managing multi-site facilities contracts, ensuring services are delivered to high standards, on time and within budget. You will oversee recruitment and training, managing budgets and performance, ensuring health & safety compliance and maintaining strong client relationships. You will be joining our Soft FM team based in Northwest London, travel to Slough, High Wycombe and Cambridge will be required. Our Soft FM team is responsible for a wide range of cleaning, grounds maintenance and caretaking services to ensure community assets are well-maintained.
The ideal candidate will have proven experience managing outsourced service contracts within the facilities management sector, with a strong focus on service quality and tenant satisfaction. They will demonstrate effective budget control, along with robust financial and performance monitoring skills. A solid understanding of health and safety regulations is essential. The role involves conducting audits, inspections and risk assessments, as well as managing feedback and driving continuous improvement. If you are passionate about people and delivering high-quality services, this could be the right opportunity for you.
Key responsibilities:
- Conduct risk assessments and regular audits and supervise operations to maintain high standards.
- Ensure all services are delivered in line with contract specifications, KPIs, and site-specific Health and Safety plans.
- Recruit, supervise, and support on-site staff or subcontractors.
- Conduct local walkabouts and interface with residents and housing officers.
- Assist in managing the contract budget, ensuring expenditures remain within budget.
- Ensure all operations are fully compliant with health, safety and environmental legislation.
- Address incidents or hazards and implement corrective actions.
- Drive initiatives for continuous improvement and customer satisfaction.
- Handle feedback and service escalations effectively.
Key requirements:
- Proven experience in managing soft facilities services in cleaning and grounds maintenance.
- Experience with budget management and full profit and loss accountability.
- Demonstrable track record in facilities management, particularly in a multi-site environment.
- Knowledge of health and safety regulations, compliance standards, and best practices in facilities management.
- Full driving licence.
- IOSH Managing Safely Qualification or equivalent is advantageous.
Our offer: The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Contact Detail:
Pinnacle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager P1343
✨Tip Number 1
Familiarise yourself with the specific health and safety regulations relevant to facilities management. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and safety, which is crucial for the role.
✨Tip Number 2
Network with professionals in the facilities management sector, especially those who have experience in managing soft services. Engaging with industry peers can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed budgets and improved service quality in previous roles. Being able to articulate your achievements will set you apart from other candidates.
✨Tip Number 4
Research Pinnacle Group's values and culture thoroughly. Understanding their commitment to community and employee satisfaction will allow you to align your responses during interviews, showcasing that you're a great fit for their team.
We think you need these skills to ace Contract Manager P1343
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing soft facilities services, particularly in cleaning and grounds maintenance. Use specific examples that demonstrate your budget management skills and compliance with health and safety regulations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for delivering high-quality services. Mention how your values align with those of Pinnacle Group, such as Trust, Respect, and Delivering Excellence. Be sure to include your experience in multi-site environments.
Highlight Relevant Qualifications: If you have an IOSH Managing Safely Qualification or equivalent, make sure to mention it prominently in your application. This will show your commitment to health and safety compliance, which is crucial for the role.
Showcase Continuous Improvement Initiatives: In your application, provide examples of how you've driven initiatives for continuous improvement and customer satisfaction in previous roles. This will demonstrate your proactive approach and ability to enhance service quality.
How to prepare for a job interview at Pinnacle Group
✨Know Your Contracts
Familiarise yourself with the specifics of contract management, especially in soft services like cleaning and grounds maintenance. Be prepared to discuss your previous experiences managing similar contracts and how you ensured compliance with KPIs and health and safety regulations.
✨Demonstrate Budget Management Skills
Since budget control is crucial for this role, come equipped with examples of how you've successfully managed budgets in the past. Highlight any instances where you maintained expenditures within budget while still delivering high-quality services.
✨Showcase Your People Skills
As a Contract Manager, you'll be working closely with on-site staff and clients. Prepare to discuss how you've effectively recruited, trained, and supported teams in the past, as well as how you've handled feedback and service escalations.
✨Emphasise Continuous Improvement
Be ready to talk about initiatives you've implemented that drove continuous improvement and enhanced customer satisfaction. This could include audits, inspections, or risk assessments you've conducted to ensure high standards are met.
