At a Glance
- Tasks: Provide exceptional front-of-house services and assist residents and visitors.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy competitive pay, career development, and a supportive, inclusive culture.
- Other info: Work on a flexible 4 days on, 4 days off schedule.
- Why this job: Be the friendly face of a luxury community and make a real difference.
- Qualifications: Experience in luxury concierge and a valid SIA Licence required.
The predicted salary is between 30000 - 40000 £ per year.
Pinnacle Group are looking for a professional Concierge to provide exceptional front-of-house services to our residents and visitors. You will be joining our Homes team based on a luxury, high-end housing site in Bromley by Bow.
Our Residential Management Services team oversees large, complex residential developments across the UK. They deliver expert leasehold and block management on behalf of institutional investors, developers, and residents’ management companies.
Your responsibilities will include:
- Greeting and assisting guests
- Managing building access
- Handling inquiries
- Ensuring a welcoming environment
You will need excellent communication skills, a friendly demeanour, and a strong sense of responsibility. If you are passionate about delivering outstanding customer service and enjoy being the first point of contact in a vibrant community, we would love to hear from you.
This is a full-time role to work on a 4 days on, 4 days off basis, from 7am to 7pm and is located at St Andrews Village. A valid SIA Licence is an essential requirement for this role.
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities include:
- Greet all residents in a polite, professional manner using either their name or “Sir” or “Madam”
- Monitor the inbox and answer all emails in a timely manner
- Ensure that all visitors and contractors are signed in and out of site via the appropriate form or book
- Patrol the site and report any repairs or criminal activity to the Property Manager
- Assist residents with the safe storage of parcels delivered, logging all packages through the Ark Portal
- Issue contractors with keys, fobs, and access codes when they have signed into the registration book, providing they have written consent from the Property Manager
- Report any fire alarm panels, emergency lighting, dry risers and/or smoke detection systems which are found beeping or faulty
- Ensure all Front Desk and lobby areas are kept clean and tidy at all times
- Obtain monthly meter reads for all communal electricity meters
Key requirements include:
- Good levels of spoken and written English/grammar
- Experience of working in a high-end, luxury residential concierge setting
- Must hold a valid SIA Licence
- CCTV Licence preferred
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression. In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area.
Concierge Officer employer: Pinnacle Group
Pinnacle Group is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. As a Concierge Officer at our luxury housing site in Bromley by Bow, you will be part of a supportive team dedicated to delivering outstanding customer service, with opportunities for continuous learning and career progression. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Pinnacle Group or similar companies. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show off your personality! When you get that interview, let your friendly demeanour shine through. Remember, they want someone who can create a welcoming environment, so be yourself and engage with them.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various scenarios as a Concierge Officer. They’ll want to see your problem-solving skills and how you’d maintain that high-end service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Pinnacle Group.
We think you need these skills to ace Concierge Officer
Some tips for your application 🫡
Show Off Your Communication Skills:Since you'll be the first point of contact for our residents and visitors, make sure your written application highlights your excellent communication skills. Use clear and friendly language to convey your passion for customer service.
Tailor Your Application:Take a moment to customise your application to reflect the key responsibilities and values mentioned in the job description. We want to see how you align with our values of Trust, Respect, Involve, Challenge, and Deliver Excellence.
Be Professional Yet Approachable:Your application should reflect a balance of professionalism and friendliness. Use a warm tone while maintaining a level of formality that suits a high-end concierge role. This will give us a glimpse of your personality!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Pinnacle Group!
How to prepare for a job interview at Pinnacle Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Concierge Officer. Familiarise yourself with the key tasks mentioned in the job description, like greeting residents and managing building access. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional front-of-house services, prepare examples from your past experiences where you've delivered outstanding customer service. Think of situations where you went above and beyond to assist someone, as this will highlight your friendly demeanour and strong sense of responsibility.
✨Dress to Impress
As you'll be working in a luxury environment, it's important to present yourself professionally. Choose smart attire that reflects the high-end nature of the role. This not only shows respect for the interviewers but also gives them a glimpse of how you would represent the company in front of residents and visitors.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team culture, the challenges faced in the role, or how success is measured. Asking questions shows your enthusiasm for the position and helps you determine if the company aligns with your values of Trust, Respect, Involve, Challenge, and Deliver Excellence.
